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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
published 2021/09/16
Senior Billing Operations Team Manager, AVP
Location: Kraków

Your new team
Global Billing Operations department as a part of State Street's Finance Division is responsible for end to end client invoicing and reconciliation activities on investment funds. The Billings teams provide services for 7 EMEA countries: France, Italy, Netherlands, Germany, Luxembourg, Switzerland and the UK.

Who we are looking for
Position requires Accounting knowledge and financial instruments in depth expertise. Previous experience in finance processes (billing, cash collection, AP) is needed to perform the job. You need to have experience in leading large-size teams, developing staff, coaching junior team leaders or supervisors as well as experience in collaborating with senior-level people from various locations.
Employee within GBO organization is required to cooperate with both internal and external stakeholders and clients with special attention to risk excellence and full accountability for assigned tasks.


Your new role


Senior Billing Operations Team Manager is responsible for leading Billing Team(s), assigning tasks in line with GBO strategy and reporting results to management. Duties will also include people management and dealing with clients queries.
The function is required to cooperate with both internal and external stakeholders and clients with special attention to risk excellence and full accountability for assigned tasks.

As Senior Billing Operations Team Manager, Officer you will

•Build strong position of the team and partnership with internal and external business partners
•Oversee and manage Billing Team Managers and/or Senior Specialists and/or SME's within Billing team
•Monitor daily task completeness and issues in Billing team
•Own identified issues and provide extensive information on solutions to Senior Billing Management
•Present and explain reports and information's on Billing team performance to Senior Billing Management
•Control and monitor performance of team members, prepare succession plans with special attention performance and development of Team Managers and Senior Specialists
•Drive team strategy and plan changes with accordance to global strategy
•Provide mentorship and support for less experienced People Managers
•Be up to date with rights and obligations of employees in workplace and if needed conduct meetings to dispel doubts and explain any queries
•Oversee recruitment process
•Provide update on local and global initiatives and projects to the team leaders/managers
•Be a sponsor for internal projects
•Present highest level of risk excellence and be an example of ethical behaviour for the team
•Act as team/department representative on various committees and working groups
•Engage team in process excellence initiatives
•Perform regular one to one meetings with direct reports, and skip level meetings with employees within reporting line
•Based on regular meetings and feedback from peers and business partners perform annual performance review and feedback for direct reports
•Supervise complex billing process performed by the team
•Ensure proper headcount planning considering challenging labour market
•Make sure that internal programs and requirements e.g. Business Controls, Compliance, Audit, etc. are properly monitored and assigned to team members
•Present strategic approach to team development, manage teams headcount and hiring process

What we value

Previous level of experience and education:

•At least 9 years of professional experience in financial accountancy, and/or billing and/or fund accounting and/or other relevant according to company’s management assessment

•Fund Accounting or Fund Services Invoicing knowledge would be an asset
•Experience in leading large team

•Experience in remote or cross-location team management

•Minimum Bachelor degree
•Finance or Accounting area certificate or degree

Skills and qualifications needed to perform the job:

•Excellent people management skills
•Mentorship, coaching and leadership skills on advanced level
•Knowledge of products in investment banking domain
•Fluent English both in speaking and writing

•Strategic approach and planning team members' development

•Understanding of global Billing organization strategy and ability to translate global goals on local team development
• Demonstrated excellent communication, negotiation and interpersonal skills
•Excellent analytical skills
•Excellent time management skills
•Conflict and crisis management skills
•Change management skills and process excellence driven approach
•Proven ability to lead meetings and presentations with senior management audience
•Ability to delegate tasks and lead changes
•Pro-active approach, with initiative, detailed oriented and reliability
•Project lifecycle and transition methodology knowledge


What we offer

  • Employee savings plan

  • Premium life insurance package

  • VIP medical package

  • Multisport card

  • Remote work option

  • Additional holiday entitlement

  • International operating environment;

  • Language classes

  • Soft skills trainings

  • Technical workshops

  • Development sessions with a mentor

  • Diversity of opportunities across a range of challenging and highly complex activities

  • Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

Details

  • iconBanking
  • icon
  • iconKraków, małopolskie

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