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beign your career journey with accenture

location iconLocations: Kraków
level iconLevel: specialist

Customer Service Junior Specialist

with English and Spanish

About our Team on this project

We are a team of 4 agents and 1 lead. We support museums and other art related institutions in building up their digital collections that we later on publish on the client platform / application. We work closely with content and museum curators. The work is similar to working in a social media agency and there tends to be tight deadlines (agile-like environment). We support partners (museums, foundations, etc) from all over the world (currently) in 6 languages. We help them showcase their content in the best possible way, taking into account current trends and user experience. We guide them through client’s tools and help them with storytelling. We also work closely with editorial, marketing and social media teams to promote the content further. We also trouble-shoot some of the issues that come up, help with translation or proofreading and communicate a lot. If you like exchanging emails, having video chats and working on something together in a shifting environment, you are sure to like it.

What will you do:

  • Managing cultural institutions from various countries and helping them manage and publish their content,
  • Assisting cultural institutions with uploading their collections and creating online exhibits,
  • Proactive and daily communication with museums,
  • Proofreading and translating partners' content,
  • Basic trouble-shooting of technical errors,
  • Reporting and analysing figures in Salesforce,
  • Working on internal product initiatives like process automation, product improvement.
What do we expect from you?
  • Fluent English and Spanish both written and spoken
  • Education: preferred: Fine Arts History graduates, English and other language graduates, in general: linguistic, art and cultural education are most welcome
  • Prior experience of working with content, art, marketing,
  • Experience in working in agile-like environment (changing a lot) will be an asset,
  • Excellent communication skills,
  • Good time management skills, ability to plan your work and work independently as well as in a team,
  • Open minded, willing to learn, collaborative, with team spirit.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • iconCustomer Service
  • iconEnglish, Spanish
  • iconKraków, małopolskie

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