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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Delivery Assurance Analyst AM/PM Shift with German

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Do you enjoy to work in a dynamic 3 shifts work (AM/PM & nights shifts) environment where everyday is a new challenge? Are you a problem solver with the skill to find the right solution for the right situation? Do you want to work with German and like speaking a lot of German every day to master your language skills?

Then this role sounds very promising and gives you a lot of opportunities to develop within our organization.

In our team we make sure that all planned fuel deliveries to Shell sites in Germany, Austria and Switzerland are executed as planned or if necessary re-routed in order to provide our retail stations with enough fuel to serve our many customers on daily basis.

Your role will be first point of contact for hauliers and drivers who need assistance with the planned fuel delivery – its YOU who will decide what to do and where to go in case of an unplanned event.

Good communication within our teams and a hands-on mentality are crucial elements to succeed in this role.

Your key responsibilities will be:

  • Manage deviations from schedule plan (depot changes, load quantity changes, trip sequence changes, vehicle changes, cancellations and re-routing of deliveries)

  • Help drivers on the phone to make the delivery happen

  • Receive and create urgent orders within our framework of delivery promise

  • Handle customer enquiries to amend orders and evaluate the need as well as feasibility for scheduling changes

  • Continuously rotating shift system to provide 24-hour-support – flexible working hours

If this made you curious, we would highly encourage you to apply and find out more about this job profile!

Requirements :

  • Problem Solving & Decision Making skills,

  • Skilled in Excel applications with attention to details,

  • analytics & reporting skills,

  • Good communication and & Presentation skills Fast & accurate data submission,

  • Good English language skills min. on B2 level,

  • Good German language skills min. on B2 level,

  • Ability to apply proper solution under time pressure,

  • Familiar with SAP or scheduling systems would be an advantage,

  • Able to work in 3 shifts

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish, German
  • iconKraków, małopolskie

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