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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
remote recruitment
published 2021/09/09
We are looking for:
Junior Customer Success Specialist - German Speaker

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team!

Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.
And yes, we can have fun too!!

As an Junior Customer Success Specialist, you will:

  • Resolve Customer requests received via all mediums (phone, email, fax)

  • Be the first point of contact for Business Customers

  • Work with the new digital live chat channels (both through the website and the mobile application)

  • Liaise between customers and supply chain departments in coordination of delivery process

  • Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

  • Support in the resolution of delivery queries

  • Bid and Tender

  • Contract Management

  • Pricing

  • Master Data Set-up and Amend

  • Data Integrity Management

  • Enforcing company’s policy and contracts

  • Ensuring compliance (Data privacy, trade compliance, etc)

  • Troubleshooting

Requirements:

  • Fluent German (B2) and good English

  • Bachelor degree preferred (Business related preferable)

  • Excellent communication and relationship building skills

  • Continuous improvement mind-set

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  • Good teamwork and collaborative skills

  • Previous experience in Customer service or operations would be an asset

  • Experience in Microsoft Office, SAP knowledge would be an asset


About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish, German
  • iconKraków, małopolskie

Company profile

  • About us
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