As the RVS Analyst you are responsible for supporting the Relationship Managers, representing the Payments Platform Partnerships team, and providing a range of services to the Client, Accenture, and external vendors. The Analyst’s role is to ensure that service is delivered to the client in line with contractual terms, Service Level Agreements (SLA’s), and in accordance with documented procedures. The Analyst is the “go to” person for XFN teams, with a high level of expertise, and expected to work independently with guidance in only the most complex situations. As the Analyst you are sometimes expected to coordinate, lead the activities/tasks and projects on a day to day basis, in keeping with the Team Lead and Process Manager direction. The RVS Analyst is expected to be innovative, creative, proactive, self-starter, independent, and should be able to work under minimal or no supervision. Due to the nature of the role the Analyst may be exposed to information of a sensitive nature and therefore is expected to respect the duty of confidentiality at all times. The RVS Analyst is responsible to review internal existing global RVS processes. Thus, the Analyst will provide expertise and support in various activities related to the change management process and ensuring that procedures are maintained. The role will partner with the Google Process Manager (GPM), leads and SMEs, change management and other stakeholders depending on the needs and nature of requests.

This job description is intended to outline the key areas of responsibility related to this role. The duties outlined are not exhaustive and may change from time to time or be extended.

What you will do:

• Request For Information (RFI/market research)

• Contracting, onboarding and ongoing vendors management,

• Creating Payment Accounts

• Attending webinars and gathering industry research

• Assisting in resolving client and customer issues - attending meetings and calls with internal and external departments to discuss and review query status and provide insights

• Performing data analytics

• Initial risk analysis of external partners

• Supporting RMs in ad-hoc requests

• Reporting and KPI delivery

• Working closely with colleagues across teams (Finance, Tech, Eng)

• Preparing data and reports as per SLAs agreed with the client and maintaining work statistics

• Performing controls on multiple/ different reports to ensure accuracy and reasonableness and raise queries with Financial Institutions and internal teams to drive issue resolution

• Establish and maintain excellent working relationships internally and externally with our client

• Seek improvement opportunities within the process; identifying and assisting in addressing any gaps in the process documentation & procedures

What we expect:

• Degree qualified in Business/Finance related area
• Must be competent in Microsoft Office (All Products)
• Proficient English business communication skills; verbal and written
• Customer service/Tax experience would be an additional benefit

Personal Attributes required:

• Good communication skills
• Strong drive for results and the ability to manage multiple initiatives simultaneously
• Ability to deal with and react effectively to demanding SLA-driven environment without compromising quality or efficiency
• Proven high level of analytical ability with an innovative approach to problem solving and a creative mind-set towards the use of
• Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
• Strong attention to detail and a well-organized, structured approach to work