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beign your career journey with accenture

location iconLocations: Wrocław
level iconLevel: specialist
remote recruitment
published 2021/09/07
Tech Support Analyst with German

Tech Support Analyst with German


Information Technology (IT)

Group Functions

Job Reference #




Job Type

Full Time

Your role

Are you passionate about technology? Do you want to grow and become the part of the global support team? We're looking for analysts speaking German and English to provide the best level of IT support to users in our organization. We will guide you and provide a range of various trainings needed to perform your role and use internal UBS tools.

We're looking for someone who:
• Wants to develop within IT or looking for opportunities in this area, especially end user service division
• Will be able to log, update and resolve reported end-user issues and track them in the ticketing tool
• Will work with various IT support teams inside the company on user related queries
• Is ready to act as a point of contact for internal users of the bank to support technology related issues and queries
• Will support documentation publishing to assist staff with requests for information and provide staff training if required

Your team

TSD (Technology Service Desk) is a Global Support function in UBS. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.

Your expertise

• Excellent verbal and written communication skills
• Fluent in German and English
• Knowledge on Windows operating system usage and basic settings
• Hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
• Good understanding of IT Frameworks (ITIL, Agile)
• Basic understanding of Data Science tools (MS Power BI, MS Excel, Python)
• Basic understanding of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
• Basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
• Good analytical skills
• Flexible and able to respond to change
• Solutions focused with a can-do attitude
• Ambitious and innovative approach to daily tasks
• Demonstrate high level of customer focus
• Keen in using modern business technologies
• Strong researcher and problem solver
• Nice to have experience in corporate environment

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Contact Details

UBS Recruiting Poland

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."


  • iconAnalytics & Reporting
  • iconEnglish, German
  • iconWrocław, dolnośląskie

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