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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: manager/director
published 2021/09/19
Client Service Operations Manager, Officer
Location: Kraków

Who we are looking for

Client Service Operations Manager is responsible for the operational and staffing aspects of managing Client Services team in a busy and challenging environment.

To lead and manage teams to ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Client Service Operations Manager you will

  • Be directly responsible for managing Client Service Operation teams therefore require strong staff management and client servicing skills.

  • Be responsible for all aspects related to planning, coordinating and monitoring tasks allocation within the team and other projects.

  • Assume responsibility for all operational tasks.

  • Ensure sufficiently trained staff is available to service the client/s and deliver quality service.

  • Assume responsibility for the implementation of new projects, improvements.

  • Lead Service Reviews and ad hoc client/donor site meetings.

  • Act as focal point for contacts and meetings with other departments and external contacts.

  • Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.

  • Ensure senior managers are adequately updated on a regular basis regarding all aspects of your work, highlighting all potential risks with possible solutions in a timely manner.

  • Take responsibility of team’s deliverables, accuracy and timeliness in your daily work.

  • Work to tight deadlines in order to meet client’s timelines.

  • Maintain and develop proper relationships with Donor Site staff and other departments in State Street Poland and Donor Site.

  • Train, coach and instruct junior staff in the department.

  • Agree goals for direct reports annually and keep up to date on the Performance Management System during the year.

  • Other ad hoc tasks requested by senior manager.

What we value

These skills will help you succeed in this role

  • Understanding of the asset management industry / Finance environment.

  • Numeracy / Analytical skills.

  • Very good communication and writing skills.

  • Project management education or experience would be desirable.

  • Past client service experience would be advantageous.

  • Ability of working to tight deadlines confirmed by previous experience.

  • Ability to work under pressure and to tight deadlines.

  • Fluent English.

Education & Preferred Qualifications

  • Graduate in business related studies, or other discipline in case of previous experience in general accounting or funds industry.

  • Minimum 5 years’ experience working in finance environment or funds industry experience.

  • Previous team management experience.

  • Have a thorough understanding of basic accounting principles.

We offer

  • Employee savings plan

  • Premium life insurance package

  • VIP medical package

  • Multisport card

  • Additional holiday entitlement

  • Language classes

  • Soft skills trainings

  • Technical workshops;

  • Development sessions with a mentor;

  • Diversity of opportunities across a range of challenging and highly complex activities;

  • Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.


  • iconCustomer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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