from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Retail Business Support Analyst with Bulgarian and Russian

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Within Global Retail the Central Easter Europe (CEE) - Bulgaria + Russia cluster is an important market with mature and growth markets included, adding significant value to the global Retail bottom line operating in four different and competitive markets.
CEE Retail is a challenging and dynamic environment where one finds all aspects of running an end-to-end Retail business. We are among the leading Fuel Retailer brands within the non-national Oil Companies, and Shell is steadily scoring high on the Brand share of preference metrics as well in the competitive landscape. This is due to our excellent network and attractive customer offer which is being delivered through our business partners: both retailers and dealers. In the changing Retail landscape that is getting more and more competitive every year, CEE Retail is committed to deliver on the expectations of our customers, shareholders and people.

Main responsibilities in this position are the following:

  • Support the Requisition-to-Pay process from a business perspective, which is about:

- creating requisitions on behalf of the business and chasing the business

- managing invoices from vendors of Retail Sales and Operations, Creation of Service Entry Sheets to record purchased Goods and Services, reach out to vendors in case of invoice issues (service, amount stated etc.)

- to perform a swift approval process in order to have all invoices paid in time

- monitoring and increasing Purchase Order amounts, gaining business approvals, liaising with Operations team

- supporting in creation of Outline Agreement (contracts in SAP) in line with inputs from the Retail Sales & Ops organization.

  • Strong cooperation with colleagues from the Onshore Sales & Operations team and stakeholders from the offshore business operations centers in order to use best practices and align processes.

  • Support Deal Making administrative activities for Retail Sales & Ops and other functions in daily operations:

- prepare contract templates for Retailer and Dealer partners

- arrange Contract signature workflow (primarily in electronic format, such as DocuSign)

- Manage preparation of Power of Attorney documents in line with requirements from Retail Sales & Ops and distributing them to the Site operator business partners


  • Fluency in speaking and writing of Bulgarian + Russian languages
  • Strong priority setting to balance regular day-to-day processes with important ad-hoc requests
  • Excellent communication skills, both verbal and written in Russian and Bulgarian and good English is a prerequisite
  • Analytical skills
  • Experience in SAP would be an asset
  • Retail Business Support Analyst should be: result oriented, problem solver, self-starter and process thinker
  • Possess a strong customer service ethic and ability to understand, meet and champion the customer’s needs
  • Ability to apply Continuous Improvement behaviors and techniques to implement solutions
  • Demonstrated relationship building skills, across several levels, including customers and service providers within the business-Proven records of very strong accountability

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Supplier and Category Analyst
flag English
Training Team Lead
flag English


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish, Bulgarian, Russian
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!