OTC Support Practitioner
with Dutch
What you will do:
- Collect and recover customer receivables and debt.
- Ensure cash collection activities meet the requirements of the client by reducing debt aging.
- Maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
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Contacting clients regarding overdue accounts and determine reasons for non-payment; identifying the cause and analyzing of overdue receivables
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Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails
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Establishing and maintaining positive relationships with customers (internal and external)
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Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation.
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Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data.
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Participating in implementing policies and procedures for standardizing process and improving controls and performance.
What we expect from you:
- Very good English and Dutch (at least B2 level).
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Work experience in a similar role (at least 1 year)
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Pro-client approach
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Attention to detail and great organization skills
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Excellent interpersonal skills, team spirit