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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Voyage Claims Team Leader

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork, while adapting to a changing business environment.

The successful candidate for the QQI Claims Team Lead role will become a key member of the QQI Claims and Data Excellence Team which forms part of the wider Global Product Quality Organisation in Shell Trading & Supply. The candidate will contribute to the Organisation’s vision of assuring brand and value protection while enabling sustained value generation through strong partnership with the DS businesses.

Key to becoming a successful QQI Claims Team Lead will be to drive the focus and performance of the team to minimize the impact of cost claims and maximize the recovery of pursued claims, within the contractual agreements. We are looking for highly motivated peopled that lead by example, work resiliently under pressure and can demonstrate a passion for getting the best deal for Shell. A supervisor that proactively seeks to identify and incorporate best practice, whilst not being afraid to get involved in the day-to-day work themselves. Can you initiate effective team building, develop people, whilst building solid relationships with stakeholders? Then we are looking for you.


This new QQI Claims organisation will be a community of 19 QQI Claims and Data Excellence professionals. It will provide a wealth of opportunities for development and growth and establishing a respected career progression path within a dynamic team.

Main Accountabilities:

This position will support operations globally and therefore the work pattern will coincide with European office hours (9.00AM – 5.30PM) to ensure an appropriate degree of overlap with stakeholders in all regions.

Note however that Trading is a global business with 24/7 operations. As such the role may require the incumbent to work outside normal office hours on occasion and also some team members work on different shifts. Additionally, some limited travel can be expected.

The QQI Claims Team Lead will be an important member of the Global QQI Claims and Data Excellence Leadership Team, reporting into the Global QQI Claims and Data Excellence Team Manager. The team adds value to the bottom line for Shell through their commercial mindset, applying best in class negotiations, cashflow management, commercial advice and prevention of future exposure. The Team Lead will be expected to utilize their commercial and technical expertise along with their supervisory experience and excellent interpersonal skills to:

  • Act as the Subject Matter Expert (SME) and lead the T&S QQI Claims Team in providing commercial claims advice, negotiation and resolution for Quantity & Quality Claims to Shell Trading and Supply and other Downstream businesses.

  • Be accountable for the QQI Claims Team’s collective responsibilities including the drive for continuous improvement in team performance and processes.

  • Ensure team is fulfilling timely recovery of claims and correct reflecting claims activities and financial implications in trading systems; delivering value and profit retention to the bottom line through claim negotiation and attention to detail in the claims process.

  • Work closely with key stakeholders in Commercial Operations, Trading, Supply and Manufacturing to drive operational excellence, identify profit leakage and implement sustainable remedies. Manage communications within a wide group of internal and external stakeholders switching between different claim types with strong operational understanding.

  • Oversee handoffs and ownership between team members supporting different Shell entities. Shoulder responsibility for training and team development.

  • In conjunction with the PQ and Loss Control Advisors, review contractual clauses (pre-deal stage) including but not limited to measurement, inspection, insurance and time bars to proactively mitigate against claims arising.

  • Take responsibility for safety, compliance and audit readiness.

  • Advocate the Claims team agenda and visible Claims Management with key business stakeholders. Propose new ways of working and proactive strategies for mitigating claims through engagement with T&S partners and leverage best practices from other parts of the organization.

  • At business’s request, contribute to projects that driver operational excellence and / or value opportunities, ensuring Claims perspective is considered

  • Support the Global QQI Claims Manager in cultivating a one team mindset within the QQI Claims and Data Excellence Team, drawing close links with the other QQI Claims Team Leads and the PQ and Loss Control Advisors in STO/PQ, to proactively and reactively mitigate exposure and maximise recoveries in relation to QQI claims.

  • Manage and monitor sanctions process according to Compliance requirements. Additionally, work to automate controls so that risk is reduced.

  • Actively seek CI opportunities using L-ESSA principles and digital tools to reduce risk in process and exposure for Shell

Skills & Requirements:

  • University Degree level or equivalent work experience

  • Proven ability to coach and develop

  • Substantial exposure to working with and influencing global stakeholders and counter-parties via remote communication

  • Sound understanding of the degrees of loss control risk involved in physical oil trading and shipping operations

  • Ability to read and interpret legal language

  • Proficiency in Microsoft Excel at medium level, Macros familiarity, Power BI, Salesforce

  • Significant experience in the industry, particularly in Marine/Terminal Operations, Oil Loss Claims, Refinery and Terminal Logistics and/or Trading Contracts an advantage


  • Motivated, results driven and ability to work under pressure

  • Evidence of thriving in a fast past, high energy and demanding working environment where the ability to prioritize tasks, for self and others, is essential

  • Sound leadership skills, demonstrating initiative, honesty, integrity, courage, and respect

  • Excellent interpersonal/team working skills and genuine care for people

  • Ability to work well in virtual teams, lead cross-business and lead projects to successful outcome

  • Can-do attitude and willing to contribute to team to get the job done Right First Time & on time

  • Displays ‘real self’ and willing to articulate even difficult truths, whilst balancing honest self-expression with being open to other perspectives

  • Commercial focus that is infectious to others, inspiring all in the team to get the best result for Shell

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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