Miiinto is going through a dynamic and exciting expansion plan in Europe and we are looking for new talents, who will provide excellent support for our business Partners and join our amazing team at the Warsaw office. As a Partner Support Agent at Warsaw, you will be making a difference for our Partners every day and take pride in handling inquiries in a swift and efficient manner to ensure that their businesses can grow rapidly and smoothly.
What you'll do
- Provide English & Native support for our B2B partners (1500+ fashion retailers)
- Handle incoming inquiries from Partners via chat, mail, and phone calls
- Educate partners in platform & services usage
- Solve any issues that may occur, mostly related to stock updates, order acceptance, shipping, returns, invoices and payouts
- Cocreate process improvements and contribute to their implementations
- Participate in our mission to grow fashion retailers in an online world!
What we're looking for
- Key requirement: Fluent in English (minimum B2) and Proficient in one of the following languages Danish / Dutch / Norwegian / Swedish / German / Italian / French / Spanish (minimum B2)
- Able to start working immediately or with a short notice period (less than 2 months)
- Willing to work 40 h per week
- Legally eligible to work in Poland Computer savvy
- With a head for numbersTop-notch communication skills and high attention to details
- Capable of spreading a positive vibe amongst
- Partners and team members alike
- Proactive approach to daily tasks. Helpful and service-minded
- Experience in customer care, logistics, helpdesk or sales is welcome but not required
What to expect from us
- An exciting mission of growing fashion retailers in an online world (yes, we really enjoy doing this!)
- A truly multicultural work environment - we currently have employees from 15 countries around the world!
- A positive and empowering working culture, welcoming contributions from our team members
- Flexible working hours
- Free choice of cooperation form ( employment contract /civil contract /B2B)
- Lovely, vibrant office in the heart of WarsawVibrant, humorous and easy-going atmosphere with occasional social events
- Competitive salary as well as company discounts on Miinto/ SHOWROOM
- Opportunities for development (for example to Partner’s growth advisors roles)
- Extra benefits (Luxmed, Benefit System, Life insurance)