from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Technical Product & Insights Manager (Shell Marine)

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for an experienced Technical Product & Insighs Mangager to join our Marine business.

Shell Marine is a global business and an important part of Sector & Decarbonation. The shipping industry with all it’d diversity and global interdependencies is considered a hard to decarbonize industry. Supporting shipping on the journey to 2050 will be therefore challenging but also full of exciting opportunities and Shell Marine is playing an important and big role.

Shell Marine is the strategic connect between Shell and the shipping industry for Fuels, LNG, future Fuels and all other products and services Shell is offering. Shell Marine also supplies lubricants to the marine sector with a presence in 710 ports and 61 countries, serving over 10.000 vessels per year.

Shell Marine is a growing business, through digital transformation and entering new markets which will lead to revenues beyond lubricants, from services and other marine products. Shell Marine is building the digital capability to offer a seamless customer experience on lubricants, enabling it to become an integrator for products that ships need when in port.

In an increasingly commoditized world, services and technical products are an important differentiator, an additional revenue stream and a growth leavers for Shell Marine. Working closely with the wider team and deliver industry leading technical products and services in close cooperation with the frontline team and customers, is the major purpose for this role.

Purpose of the role:

The Technical Product & Insights Manager owns the dashboard and data creation delivering the required insights to develop and introduce an industry leading technical customer experience needed to proactively consult and support customers on the range of products sold by Shell Marine.

By working closely with the the digital team, marketing, IT and the wider technical team the Technical Product & Insights Manager supports the offering smart tools and sensors, combine it with intelligent data mining and create meaningful and value adding advise and insights allowing preventive monitoring and maintenance resulting in quantifiable values for our customers.

Technical services are an additional leaver for growing the business by diversifying the technical customer experience and create an additional revenue stream. The Technical Product & Insights Manager understands the E2E value chain of the services and creates a robust data model allowing fact-based decisions and innovation, and a financial model and offer that can be executed by sales and create a sustainable and solid revenue stream for Shell Marine.

Key accountabilities::

• Support the delivery and monetisation of existing services
• Using existing and introduce new data models enable full leverage of technical abilities such as services, offers, sales boosting activities all leading to direct revenue
• As part of the central team, propose and implement innovative but pragmatic ideas to simplify and automate activities as much as possible
• Reduce manual activity
• Conduct Root Cause Analysis of product performance and revenue generation

Special challenges:

• Serve the needs of Customers, operating in an increasingly complex and demanding technical environment
• Requirement to work closely with regional technical teams
• Be flexible enough to accommodate the changing business needs and to readjust priorities as required by the business

As the Marine business is constantly changing, the job scope highlighted here may be changed to suit the changing business need.


1. Marine and technical knowledge
• Good commercial sense, good knowledge of value chains in a maritime and service environment
• Focus and strong interest in developments in the shipping industry
• Proven analytical skills and strong affinity for data analytics
• Innovative and entrepreneurial mindset
• Knowledge of the marine industry is an advantage
• Knowledge of services and technical delivery is an advantage

2. Virtual Team working
• Experience in working with virtual operational / technical teams would be an advantage

3. Communication skills
• Proven ability to communicate effectively with customers internationally and in a virtual environment
• Strong verbal and written capacity of English language
• Evidence of understanding how technology/technical services deliver commercial value would be beneficial
• Candidate with passion for IT Projects Management would be preferred

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (179)

selected offers

Career Opportunities for Danish Speakers
flag English, Danish
Career Opportunities for Swedish Speakers
flag English, Swedish
Career Opportunities for Italian Speakers
flag English, Italian

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!