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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Information & Digital Technology Manager (Finance Center of Excellence)

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for an experienced IT Manager to join our “new to Krakow” Information & Digital Technology Team (IDT Team).

The Finance Business IDT team delivers the Digital Roadmap for Finance and Royal Dutch Shell. The key focus areas are Finance Digital Core, EPM (Enterprise Performance Management) and Insights from Data.

As SBO Krakow has become an increasingly important location for Shell, our global IDT design now sees Krakow as a Business Proximate IT location and hence, we are building a strong IDT team here with ambition to establish significant and long-term presence in Poland.

IDT Vision: ‘Together we must demonstrate, deliver and accelerate Business Value through digitalisation and technology’.

The IDT Manager is dedicated to the Finance Operations and is end-to-end accountable for the full reach and scope of their IT Business Portfolio. The IDT Manager owns the IT Strategic Plan for the Portfolio, co-creating and evergreening IDT’s technology and data response to business vision, priorities and challenges through the business facing natural team. He/she must manage risks across the Portfolio and drive compliance to agreed Enterprise IT standards, representing this agenda equally to business stakeholders. The business-facing natural team must be mobilised by the IDT Manager and orchestrated effectively to understand the business vision and deliver key outcomes, as captured in the corresponding IT Strategic Plan.


  • Direct Reports: 5 FTE

  • Indirect Reports: Natural team

Key Accountabilities:

1. Stakeholder Management
Manages a network of business and x-functional IT stakeholders, structuring relationships to build rapport, trust, and mutual respect. Leads business stakeholder engagements and seeks to inform, influence and challenge, using data driven insights to frame compelling stories.

2. Integrated Business and IT Strategy
Owns, co-creates, and evergreens the IT Strategic Plan for the IT business portfolio. Operates as the business co-pilot, leading with commercial mindset to enable business vision and fulfil business KPIs from technology and data.

3. Value Generation & Protection
Obsesses about unlocking business value and applying a commercial mindset to all aspects of the IT business portfolio.

4. IT Portfolio Management
Seeks input to the IT Strategic Plan from across the business-facing natural team, refreshing the Plan with the team consistently during the year.

5. Business Intelligence
Understands the Company’s Group vision, strategy and purpose and how the business portfolio contributes to its fulfilment.
Understands the value chain of the business portfolio, customer journeys, and customer touchpoints.
Applies business KPIs to measure IT business portfolio performance


  • Business Leader - Speaks candidly and with authority about commercial aspirations and resulting business strategies, priorities, and models. Recognises business KPIs, challenges and risks to success. Inspires others to build and demonstrate a commercial mindset. Adopts customer-centric ways of working.

  • Technology Practitioner - Frames and brings to life compelling stories about the commercial opportunity possible from technology adoption/exploitation. Demonstrates observable technological prowess through curiosity about the art of the possible and access to a range of external thought leaders. Orchestrates effectively the business facing natural team - brokering agreements across IT and functional lines when required. Represents strongly and to its fullest extent the Enterprise IT strategy, balancing IT priorities against business demand to ensure compliance across architecture, platforms, and data. Shares business insights to IT colleagues to inform service development and to aid planning around service readiness timelines. Generates thought leadership consistently from a mix of internal and external sources/networks, shaping this to talk to the most relevant business themes.

  • Digitally Literate - Speaks with authority about new and emerging products and services. Seeks to challenge business stakeholders constructively by demonstrating the disruption potential from new technologies and opportunity points for new business models.

  • Data Fluent - Inspires their team to form data driven insights and visualise these to inform opportunity development and decision-making.

  • Agile - Collaborates transparently across all stakeholders and builds a culture of agility within their team.

  • Prototyping - Advocates the use of prototypes to demonstrate possible business value. Encourages use of prototyping tools by their teams to demonstrate value quickly, else fail fast and exploit learnings.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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