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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Projects & CI Advisor - Global Learning Operations

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for two experienced professionals to join our global Learning & CI Projects team. The roles are based in our Krakow office and they will report to the Manager Learning Projects & CI based in our Hague office.

The Advisor Learning Projects & CI position offers a unique opportunity to support the delivery of major global Learning projects, as well as to get involved in strategical, tactical and operational improvements of the offshored and outsourced services delivered to both the Learning organization and its learners. These activities will contribute to the broader operational excellence, business partnership and innovation goals for the HR Services organization in support of the Businesses and Functions.

Project and CI activities are within a community of 140000 learners across 145 countries, and they can span across processes, data, systems (incl Workday), policy and people from different organizational units, providers and vendors.

Key accountabilities:

• Contributes to the Learning Operations programme office in terms of management of the portfolio and pipeline of centrally coordinated global Learning projects and CI initiatives, supporting effective pacing, sequencing and budgeting
• Advises on and manages (independently or as part of a broader governance structure) project and CI delivery, including: identification and framing of opportunities, forming of project teams and delivery structures, business case development, scoping and planning, requirements gathering and analysis, solution design and testing, implementation and transition, change management, benefits definition and assurance
• Proactively manages resources, dependencies and risks and structurally reports back on progress, intervening where targets are at risk and escalating to the Manager Learning Projects as required
• Supports the Manager Global Learning Projects and Manager Learning Operations in the engagement of LearnNet, the Learning Businesses and Functions and HR Services organisation
• Feeds in internal and external best practices in project management and CI
• Advises on and contributes to the definition and implementation of project management & CI capability building and sharing initiatives within the broader Learning Operations team and HR Services organisation


  • 5+ years of experience in varied HR and/or IT project and CI delivery roles.

  • Ability to deliver operational excellence through project change initiatives.

  • Ability to interact well with people of different backgrounds, interests and/or priorities, build coalitions and alliance of groups that may have widely different aims.

  • Experience in and exposure to the application of project management, change management and CI tools and methodologies

  • Experience in the integration space of (Learning) People, Processes, Policy, Systems and Data.

  • Proven delivery track record.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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