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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Global Demand Planner

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for an experienced demand planning professional to join Krakow Shell Business Operations.

Purpose of the role:

Demand Forecast Accuracy (DFA) has been recognized as a key lever for Aviation Lubricants (SAVL) business to grow market share, optimize cost and eliminate waste. The key purpose of this role is drive improvements in DFA through launching the global Collaborative Planning, Forecasting and Replenishment (CPFR) program and alignment in regional production capacity planning.

Key Objective:

The role holder will set up and lead the CPFR Program with the Top 20 global Aviation Lubricants distributors/customers.


• Accountability for Global & Regional DFA performance improvement
• Works closely with regional Lubricants Supply Chain Optimization Managers and teams to ensure accurate forecasts are submitted monthly balancing plant capacity with forecasted demand whilst balancing working capital constraints via effective cross-functional business communication and enterprise first decision-making.
• Act as lead for global CPFR program at global level, building the demand forecast at SKU over a rolling 6-12 month time horizon.
• Prepares monthly forecast accuracy and performance outlook information and Quarterly medium-term outlook for cadence review.
• Establish and build an effective centralized forecast and fit-for-purpose S&OP process for SAVL business.
• Drives continuous improvement of the forecast through greater integration and ratability of distributor purchasing behaviors.

Special challenges::

  • Strategy: AND understanding of the medium-term volume plan and communicating this at various levels of seniority and diverse business functions (Sales, Finance, Pricing, LSC Planners etc.)

  • Systems and Technical: Thorough understanding of DDMRP, GSAP APO Demand Forecasting process

  • Change management: Planning, implementing, and leading the SAVL CPFR program. Driving change in performance of a Key Operational Metric that relates to bottom line cost and growth performance

  • Global Reach: the role holder coordinates a global community of ICAMs, Customers, LSC Production Planners, 3rd Party Production partners to gain buy-in and participation in the CPFR Program

Experiences/ Qualifications:

• Highly numerate with demonstrated data management and analytical capabilities as role involves management of significant amounts of data
• Experienced in general tools data analytics and reporting tools—MS Access, Excel, Power BI, Spotfire, Tableau—a MUST and supply chain management forecasting/ERP systems (SAP APO) and DDMRP a plus.
• Understanding forecasting and planning processes linked to SAP APO and on non-SAP planning tools
• Demonstrated customer and market awareness
• Experience in establishing and managing cross functional teams by way of influence
• Experience in working cross functionally and remotely with multiple stakeholders

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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