Job TitleServices and Solution Delivery Parts Administrator
In this role, you have the opportunity to provide operational support to our healthcare customers on daily basis for back-office Services & Solutions Delivery (former Customer Service) department in a multinational environment, covering administrative activities such as Installed Base, Contracts, Billing, and many more.
You are responsible for:
coordinating the effective flow of service parts to fulfill services events on time at our customers.
ensuring that the right service parts have been ordered and that the required parts are delivered on the requested moment at the right location.
coordinating the final delivery at customer site and will take action in case service parts have not been delivered in time, are damaged or wrongly delivered.
focusing on an uninterrupted flow of service parts throughout the service fulfillment process.
monitoring and controlling the return of service parts to the vendors.
monitoring the part flows in the involved software applications and troubleshoots in correct part ordering.
communicating with vendors & informs the organization on interruptions in the chain
You are a part of
Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross-functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
In Customer Service – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.
To succeed in this role, you should have the following skills and experience
Professional experience in fields related to in customer service or supply chain or accounting operations would be an asset
Communicative level (B2+) of other languages would be an asset
Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
The problem-solving mindset with the ability to identify improvement opportunities
Interpersonal skills required in interactions with internal and external customers
Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
Good organizational skills and aptitude for details
Cultural awareness when communicating with stakeholders from various countries
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of a healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
How we work at Philips
There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.
We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
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