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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Operations Support Advisor with German

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. This particular role will be supporting the Trading and Supply business.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment. The successful candidate will be part of a team of Operations Support Analysts in Krakow.This support includes tasks critical to the completion of cargo movements such as nomination creation and maintenance, invoicing, cargo document handling and reporting for both internal and external customers.  The scope of the team changes as business needs change.

You will:

  • Work closely with interdependent groups such as Deal Implementation, Operations Scheduling and Finance, develop relationships with those teams and ensure that processes are working effectively and efficiently.

  • FFulfill all ticketing requests (manual recording of actual loaded quantities) in 3rd party depots which include creation, adjustment and deletion of tickets in the system. Investigate and solve any errors with the postings

  • Update all necessary reports on daily basis

  • Maintain Operations manuals and other material in the Operations on-boarding website. Routinely examine existing and new procedures

  • Seek process improvements and efficiency. Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools.

Requirements:

  • University degree and/or equivalent work experience

  • Evidenced ability to cover multiple roles, including roles on other desks and taking on additional projects and handle a high volume of transactions in an efficient and accurate manner

  • Ability to deal with competing priorities and be able to maximize value in a fast-paced environment

  • Working knowledge of LEAN or other CI tools will be highly considered

  • Very good German level (B2 + ) and a very good level of English (B2)

  • Knowledge of SAP is preferable , proficiency in Microsoft Excel would be an asset


About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconBPO/SSC
  • iconKraków, małopolskie

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