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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
Client Service Specialist with State Street Global Advisors, Officer
Location: Kraków

State Street Global Advisors (SSGA) is a global leader in institutional asset management, entrusted with more than $2.4 trillion in assets. For more than three decades, sophisticated investors worldwide have benefited from our focused, precise investment process and powerful global platform offering access to every major asset class, capitalization range and style across the indexing and active spectrums. Our mission, plain and simple, is helping our clients achieve financial security. Since this means something different for each investor, we devote significant time up front to thoroughly understand their specific needs, and then apply our experience and intellectual rigor across a broad toolkit to develop and lead thoughtful, targeted solutions aimed at ensuring their success. The firm employs more than 2,200 people globally in 17 countries, and has nine investment centers across the Americas, Europe and Asia.

SSGA is the investment management arm of State Street Corporation, one of the world’s leading providers of financial services to institutions.

SSGA’s EMEA Institutional Client Group (ICG) is responsible for all institutional client facing activities in the EMEA, including new business development, relationship management, client service and client on-boarding. This team includes over 100 individuals across our Defined Benefits (DB), Defined Contributions (DC), Global Cash and Official Institutions Group businesses.

In this role you will work with our ICG Client Relationship Managers to service and support our existing client relationships. You will interact directly with our clients and have the opportunity to help craft our ongoing client servicing model and improve our existing processes regarding client service and engagement. You may also assist in the development of our existing relationships through supporting new business opportunities working with our sales teams. There is no management responsibility required for this role.

Key Responsibilities include:

  • Provide Client Services support for client facing activities in EMEA
  • Support Client Relationship Managers in responding to client inquiries and requests
  • Provide the Client Engagement team with support to ad hoc projects and one-off enquiries
  • Assist with data analysis activities related to projects
  • Contribute to client satisfaction and retention via outstanding client service capability
  • Deliver precise and accurate interactions with clients
  • Act with urgency ensuring any client issues are appropriately raised
  • Develop collaborative relationship with internal partners to deliver a consistent, scalable and controllable service model
  • Participate in projects supporting ICG and SSGA initiatives


  • 3 years of financial services industry experience
  • Additional languages would be a benefit (Italian, German, French)
  • Analytical and research skills
  • Ability to quickly problem solve in demanding environment
  • Handle difficult relationships or situations with appropriate care and responsiveness
  • Creative and upbeat with strong work ethic and intellectually curious
  • Strong interpersonal skills and detail-orientation
  • Ability to work in a fast paced environment

Capability to take ownership and initiative, to negotiate, influence and build consensus

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

This job is no longer available

Recruitment process for this position has ended.

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  • iconCustomer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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