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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Order Management Specialist with English
Location: Łódź

Job Title

Order Management Specialist with English

Job Description

In this role, you have the opportunity to

live your passion to Supply Chain and work in a dynamic environment with focus on high performance, results and respect for our employees.

You are responsible for:

  • Monitoring sales order flow and customer delivery confirmation through assigned channels (SAP, M2C, Phone and Salesforce) and other related policies and procedures

  • Managing first line escalations and troubleshooting

  • Supporting ongoing projects as assigned, driving continuous improvement and monitoring department performance against KPI’S

  • Managing incoming calls and responding proactively to customer or sales managers enquiries

  • Supporting various initiatives as identified by management, providing support of Quality Management Systems (QMS), Reporting Tools (RT), and working closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling and other support functions at arm’s length

  • Ensuring transactions in our ERP system (SAP) are processed in accordance to documented work instructions, partners contractual liabilities and SOP’s embedded in the QA system

  • Master data maintenance (customer, materials, prices, terms and conditions) for your assigned market

  • Complying with local regulations, company policies, SOX legal requirement, operating procedures, and task assignments

You are a part of

our Global Business Services EMEA Hub in Łódź, where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience:

  • Bachelor degree or vocational (MBO) degree with relevant work experience

  • SAP Knowledge

  • 3-5 years order desk experience

  • Fluent in English (both written and spoken)

  • Be customer-oriented, have excellent communication and collaboration skills, as well as high intercultural awareness

  • Be passionate about driving change and performing while transforming 

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.

To find out more about what it’s like working for Philips, watch this video, visit our career website, or discover life at Philips on Instagram. You can also learn more about our recruitment process, or find answers to some of the frequently asked questions.



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We kindly inform you that we will contact only chosen candidates.


  • iconBPO/SSC
  • iconEnglish
  • iconŁódź, łódzkie

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