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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Alpha Client Service Expert, Senior Associate
Location: Kraków

Who we are looking for

A professional who will join team responsible for outsourced provision of end to end client service - compare records of the client`s Front Office System to records kept at State Street, flag and resolve differences, raise inquiries with internal teams. Additionally, direct support of Front Office - addressing queries, analysis of the client´s portfolio. have a proactive mindset to inform other business units of potential issues further downstream.

What you will be responsible for

As an Alpha Client Service Expert you will:

  • Support Front Office Data Control (FODC) reconciliation process between Record Keeping System and client front office system, i.e. Charles River Development

  • Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries

  • Take ownership of issues resolution, engage teams as needed to gain consensus.

  • Maintain Open Actions / Issues logs which aid in tracking issues and providing a document to reference within checkpoint meetings.

  • Develop and maintain relationships with clients, and internal/external stakeholders to help aid successful delivery of service

  • Work together with global teams members to discuss strategic initiatives and close out issues

  • Assist in the analysis of current/proposed processes and recommend solutions and improved processes

  • Maintain effective communications with immediate colleagues and Management

  • Adhere to internal procedures and best practices at all times

  • Provide appropriate management information as required to support business unit decision making

  • Ensure all activities are compliant with corporate standards

  • Actively work with other team members to build team spirit to be able to grow as a group

What we value

  • Strong critical thinking, problem solving, and decision making skills

  • Team and project management experience

  • Good time management, organizational and team working skills

  • Flexibility in working outside of your responsibilities and areas of expertise

Education & Preferred Qualifications

  • Degree in Finance, Accountancy or Business related degree

  • Experience in finance industry

  • Good working knowledge of Excel

  • Good English written and verbal communication skills

  • Experience in client service considered as a plus

We offer

  • Employee savings plan

  • Hybrid working model- split between working from home and working from the office

  • Premium life insurance package

  • Additional day off for your birthday

  • VIP medical package

  • Language classes

  • Education support program

  • Soft skills trainings

  • Technical workshops

  • Development sessions with a mentor

  • Diversity of opportunities across a range of challenging and highly complex activities

  • Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.


  • iconCustomer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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