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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Team Lead - HR Operations

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for an experinced HR Operation Team Lead to join our Krakow Office. If you have strong leadership skills, a passion for continuous improvement and a drive to create the best possible employee experience, this could be a dream job!

The HR Operations Team Lead reports to the Country HR Operations Manager for Poland and is a member of the Polish HR Country Operations Leadership Team. The role leads a team responsible to deliver HR Operations in Poland consisting of ca. 4500 employees. The role provides leadership to a team of HR Advisors and supports the fostering strong employee engagement.


• Manage the delivery of end-to-end HR Operations support to employees and line managers for a given country.
• Continuously drive up the quality of HR processes and support provided, through operational excellence and process simplification, aimed at improving overall employee experience.
• Lead a team of HR Advisors; growing capability of the team.


• Ensure efficient HR processes delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the support that are delivered by the team
• Ensuring that processes and procedures for the team are in line with policies & guidelines.
• Ensuring KPIs and performance metrics are regularly monitored and proactive intervention is established, where required.
• Provide staff development, supervision, motivation and leadership within the team. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.
• Providing input to streamline processes and procedures within HR Country Operations using best practice, to provide better efficiencies and reduce costs.
• Handling escalated cases, follow up on resolution, inform customer, document and capture learning gained.
• Active participation in various operating/networking HR Operations forums within and outside the designated cluster as well as outside HR Operations.
• Participate in or lead regional projects aimed at ensuring operational excellence.
• Drive Operational Excellence within own team and support Continuous Improvement of offering and processes within own scope.
• Ensure the quality of data being handled, and that the team acts in accordance to Information Compliance and Data Privacy rules.


You bring a Learner Mindset, a curiosity to learn and grow yourself, learn from mistakes and a commitment to create an environment where people can speak up openly in a safe environment.
You have previous experience in a HR Operations role and prior coaching or leadership experience.

• Strong IT Skills, especially with MS Office and SAP experience an advantage.
• Familiarity with HR Systems & Processes.
• Experience in introducing and maintaining service excellence.
• Ability to work under pressure and tight constraints.
• (Performance) coaching skills.

• Accuracy and attention to detail
• Employee Centric and Service Excellence mindset
• Ownership; end to end accountability for resolution
• Performance focus
• Structured and organized

• Good understanding of HR Model and where to find specialist knowledge
• Knowledge of local and global policies and the associated processes

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconHuman Resources, BPO/SSC
  • iconKraków, małopolskie

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