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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
HR Advisor Poland

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The HR Advisor is accountable for HR Advice support to employees for SBO Krakow, Poland. If you have a passion for people, a driver of continuous improvement and are motivated to create the best possible line manager experience, this could be a dream job!

The HR Advisor reports to the Team Lead HR Advice for Poland. The role is primary contact for leaders seeking HR advice in SBO Krakow, Poland consisting of ca.4500 employees. The role is an individual contributor role and is part of a team of HR Advisors that provide world class HR support to the business.


•Provide a great employee and line manager experience in SBO Krakow, Poland through timely advice on complex or sensitive (ER/IR, legal) HR matters (e.g. performance management, redundancy process, local legal requirements).
•Enable Employees and Line Managers to perform and develop their performance, engagement and potential and thus contribute to strengthen Shell employer brand.
•Liaise with HR experts to get input on complex cases in order to provide informed guidance
•Help preserve License To Operate at local level incl. positive ER/IR climate through strict adherence to Polish labour Code, local and global policies.


•Responsible for delivering HR advice and providing seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/ Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits advice (death and disability, local employee savings scheme, health insurance)
•Diagnose incoming request to establish needs of the line manager and/or employee; subsequently take ownership for resolution or determine correct routing to other part of the HR model.
•Liaise with HR experts (Compensation & Benefits, Central Learning, International Mobility, Payroll, ER/IR, etc.) to get input on complex cases in order to provide informed guidance
•Collaborate with and support global/local HR Business Partners and Consultants with change initiatives. This includes, but not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent and International Mobility.
•Partner with line managers on most complex HR matters, provide operational as well as tactical HR support. For example, support line managers with performance management to heighten productivity; coach and support managers on team effectiveness strategies/resources.
•Provide guidance, coaching and practical expertise to Line Managers on policy related issues to ensure the best performance of his/her team and the individuals within it but also ensure HR related matters are correctly dealt with.
•Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.
•Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
•Establish strong working relationship with colleagues in Poland and the COEs to ensure the team can effectively partner when situation requires (i.e. supporting ER/IR Manager for handling litigations case.)

What We Need from You?

You bring a Learner Mindset, a curiosity to learn and grow, learn from mistakes, successes and speak up openly in a safe environment.

You have proven experience in effective partnering with a range of stakeholders/business partners. You have a solid understanding of how HR adds value to the business, supporting line managers with HR related matters, ideally experienced business facing roles in the past.

•Strong diagnostic and evaluation skills – ability to distill key themes and value drivers from complex and sometimes conflicting data and insights
•Advocacy and inquiry – able to ask quality questions
•Problem solving and decision-making skills; ability to formulate alternatives (incl. list of pros and cons) and gets buy-in from stakeholders
•Ability to coach and offer advice/alternatives, as opposed to just providing answers
•Skills in having effective contracting conversations with the ability to manage expectations
•Partnering skills, and business understanding
•Ability to recognize where a line manager may need high touch support, e.g. new to role/Company or unconvinced that they will act on the advice provided that may create risks
•HR Information & Analysis skills

•Good understanding of HR Model, and where to find specialist knowledge
•Knowledge of local and global policies, and the associated processes
•An understanding of policy intent with knowledge of when exceptions should be applicable
•Working knowledge of different IT-systems (e.g. Workday, SAP)

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconHuman Resources, BPO/SSC
  • iconKraków, małopolskie

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