Job Title

Online Payment and Fraud Specialist

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions –the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

As Online Payment and Fraud Specialist you will join Credit & Collection team. On daily basis you will have a chance to investigate disputes, reduce chargebacks and increase authorization rates. Working on improvements in the process and cooperating with various departments. The key challenges for the coming period will be to maintain a smooth financial operation of the online shop while working in an expanding and dynamic environment. Moreover, you will help defining and implementing finance related requirements and make improvements in the end-to-end online payment process as a whole where possible.

You are responsible for

• Monitoring, analyzing and controlling the order to cash processes for credit cards and online payments

• Optimizing fraud prevention too

• Managing and optimize the remittance process

• Maintaining a clear and up to date accounts receivable position

• Handling payment disputes and manual refunds

• Reviewing feasibility of new order flow from a finance and system perspective

• Providing accurate and reliable reporting on sales to stakeholders of the shop

• Responsible for making sure regulations are met

• Sparring partner for the central E-commerce team for implementing new functionalities and fixing issues

• Continuously drive improvements in the E-commerce processes

• Independent working approach and become a subject matter expert in this area

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

To succeed in this role, you’ll need a customer-first attitude and the following

• Master/bachelor degree in finance & accounting, business administration or economics

• Minimum of 2-3 years of relevant experience in fraud area

• Knowledge of eCommerce and Online Payments domain would be beneficial

• Relevant experience with liaising with Online Payment Providers

• Excellent analytical skills

• Pro-active, independent and hands-on attitude

• Excellent interpersonal and communication skills

• Good knowledge of MS Excel and SAP (FICO)

• Your way of working is characterized by a high level of accuracy and you are fluent in English

• Business driven attitude and a sparring partner for the E-commerce team

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips Global Business Service?

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips Global Business Service?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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