• Collect and recover customer receivables and debt.
• Ensure cash collection activities meet the requirements of the client by reducing debt aging.
• Maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

• Contacting clients regarding overdue accounts and determine reasons for non-payment; identifying the cause and analyzing of overdue receivables

• Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails

• Establishing and maintaining positive relationships with customers (internal and external)

• Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation.

• Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data.

• Participating in implementing policies and procedures for standardizing process and improving controls and performance.

What we expect from you:

• Very good English and fluent Italian (at least C1 level).

• Work experience in a similar role (at least 1 year)

• Pro-client approach

• Attention to detail and great organization skills

• Excellent interpersonal skills, team spirit