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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Services Business Process Expert Post Merger Integration
Location: Łódź

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

help to enable new businesses to effectively sell, transact and deliver their solutions in support of the Philips growth strategy. Typical criteria for success are on time delivery, user adoption and on target performance. With this you will build and operate a strong network of business stakeholders, subject matter experts and peers.

You will be responsible for:

  • Managing and coordinating the requirement assessment and determination of business integration and onboarding needs with and between the integration, business, marketing team(s), M2O domain owners such as BPEs and the NPI2C program;

  • Helping to determine, design, build and lead deployment of new capabilities (process, tool, people, data) in the scope of catalog, lead and opportunity management, quote, contract and order management relevant for our acquired business and ventures;

  • Maintaining, developing, and securing relevant processes and KPIs according to standard architecture as part of the Philips Excellence Process Framework (PEPF);

  • Interacting and collaborating with stakeholders and peers in the acquired businesses, markets, business and supporting functions like IT, Enterprise Information Management and Philips University to ensure capabilities are well designed, deployed and adopted in line with the business’s needs;

  • Driving real change through implementation, adoption and continuous improvement of processes, solutions and best practices in our markets and businesses;

  • Initiating, challenging, supporting and leading improvement opportunities in the services commercial domain;

  • Driving and managing integration and onboarding realization in line with defined KPIs and business objectives set out;

  • Building and operating a strong network of stakeholders, subject matter experts and peers in Markets, Businesses and other functions;

You are a part of a global team in the Services Market to Order (M2O) domain consisting of Business Process Experts, Business Information Experts, Product Owners and other types of experts that are active in our Business Transformation effort aimed to mature Philips into a more integrated and effective solutions organization. You will specifically support the new business integration and onboarding efforts including commercial capability building, services commercial capability development and performance management. You will be part of the Services Market to Order team and report to the Services Business Process Owner (BPO) for Market to Order (M2O).

You will be located in Global Competence Center in Łódź, where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

To succeed in this role, you should have the following skills and experience:

  • Master’s degree by education or work experience;

  • Minimal 5 years of international commercial experience in the Business to Business domain covering catalog, opportunity (CRM), quote (Configure Price Quote – CPQ), contract and order management;

  • Working knowledge of the company’s B2B business domain or similar products and services;

  • Pragmatic business acumen, understanding the value of standard work and practical solutions;

  • Experience with professional concepts like, Lean, Problem Solving, Daily Management;

  • Hands-on experience with current IT platforms like CRM (eg Salesforce.com), Configure Price Quote (CPQ – eg Apttus) and/or SAP;

  • Strong communicator, able to interact with internal and external stakeholders, experts, peers and leaders;

  • Team player and natural collaborator;

  • Able to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship;

  • Structured, organized and stress resilient personality able quickly to understand the issues and bring together necessary resources to resolve them;

  • Self-starter who takes initiative, values impact over effort and is motivated to drive performance;

  • Willing to travel internationally up to 10% of the time;

  • Fluent in English speaking and writing, other international languages preferred;

In return, we offer you:

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.  

  • Annual bonus based on performance achieved;

  • Private medical care with option to extend it to family members;

  • Benefit System cards;

  • Discount for Philips’ products;

  • Relocation package applicable for people moving in from outside of Łódź region;

  • Wide variety of trainings & learning opportunities, including language upskill;

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events);

How we work at Philips

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconLogistics, Sales
  • iconEnglish
  • iconŁódź, łódzkie

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