Miinto is a leading e-commerce platform in fashion operating across Europe. Right now, we are looking for a new person who will provide excellent customer care support. As a Customer Care Agent at Miinto you will be making a difference for our customers every day and it is essential that you understand the importance of each customer and take pride in handling issues in a swift and efficient manner to ensure that business runs smoothly, and the customers are happy.
We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.
What you'll do
- Manage telephone line, email case queue and live chat by providing excellent customer care service in German and in English
- Provide quick resolutions to inquiries regarding the website, products, returns and orders
- Handle daily ad hoc tasks
What we're looking for
- Very good written and spoken German and English
- Availability to work full time during the week and sometimes in the evenings or on weekends
- Good communication skills and high-quality awareness
- Proactive approach to daily tasks and providing all customers with the best solution
- Ability to spread positive attitude amongst customers and team members
What to expect from us
- A truly multicultural work environment - we currently have employees from 15 countries around the world!
- Possibility to work with us either on full-time contract or part-time if you are still studying or just want to earn some extra money :)
- Vibrant, humorous and easy-going atmosphere with occasional social events
- Company discounts on Miinto/Showroom and nice package of benefits
- The opportunity for development in a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team