Maria
Maria
from Ukraine
See my story
Gonçalo
Gonçalo
from Portugal
See my story
Alejandra
Alejandra
from Colombia
See my story
Pier
Pier
from Italy
See my story
Sandra
Sandra
from Mexico
See my story
Frederik
Frederik
from Denmark
See my story
beign your career journey with accenture

Miinto Tech PL
Miinto Tech PL
location iconLocations: Warszawa
level iconLevel: specialist
Customer Care Team Lead - French
Workplace: Warszawa

Miinto is a leading e-commerce platform in fashion operating across Europe. Right now, we are going through a dynamic and exciting expansion plan, in 2020 we successfully launched 6 new markets and increased the size of our Customer Care Team significantly, as well as expanded our support to 24hour live support. Therefore we need a talented and productive Customer Care Team Leader, with French language skills to be a motivating and supporting Point of Contact for our Customer Care Heroes supporting France. The Team leader will work productively on all Miinto’s customer care contact channels alongside their fellow team members.

What you'll do

  • Live and breathe our Customer Care Mission & Core Values
  • Motivate team members to deliver excellent service
  • Assuring KPIs such as productivity and quality alignment is met, and contributing to reaching company OKR
  • Coaching team members and supporting them regarding individual case handling
  • Conducting 1on1 meetings and performance meetings with team members
  • Be in charge of weekly team meetings and actions based on these
  • Point of contact in case of Agent absence
  • Delegating operational AD HOC task to team members
  • Assisting on recruitment interviews

What we're looking for

  • Excellent French and English language skills
  • Proven experience within Leading a team in Customer Service environments
  • Proactive in taking initiative
  • Capable of creating a motivating environment
  • Capable of taking decisions
  • Strong communicator, well organized and structured mindset
  • Ability to multitask and work within tight deadlines
  • Capable of addressing and solving conflicts

What to expect from us

  • In Miinto Operations we live for growth, scalability, efficiencies to rocket our customer journey and partner satisfaction
  • A truly multicultural work environment - we currently have employees from 15 countries around the world!
  • Lovely and vibrant office in the heart of Warsaw on Hoża street
  • You’ll be referring to the Customer Care Team Manager who is located at Head Quarter in Copenhagen
  • A flat hierarchy built on trust and collaboration
  • Vibrant, humorous and easy-going atmosphere with occasional social events
  • Competitive salary as well as company discounts on Showroom.pl
  • Healthcare in Lux Med, life insurance and leisure package (MyBenefit)

We will start interviewing as soon as we have qualified candidates, so please submit your resume in English

Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.

Details

  • iconConsulting, Customer Service
  • iconEnglish, French
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers (5)

selected offers

Career Opportunities for Czech / Slovak Speakers
flag English, Czech, Slovak
locationWarszawa
Career Opportunities for Danish Speakers
flag English, Danish
locationWarszawa
Career Opportunities for Swedish Speakers
flag English, Swedish
locationWarszawa

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!