Job Title
Order Management Specialist with PortugueseJob Description
In this role, you have the opportunity to
live your passion to Supply Chain and work in a dynamic environment with focus on high performance, results and respect for our employees.
You are responsible for:
Monitoring sales order flow and customer delivery confirmation through assigned channels (SAP, M2C, Phone and Salesforce) and other related policies and procedures
Managing first line escalations and troubleshooting
Supporting ongoing projects as assigned, driving continuous improvement and monitoring department performance against KPI’S
Managing incoming calls and responding proactively to customer or sales managers enquiries
Supporting various initiatives as identified by management, providing support of Quality Management Systems (QMS), Reporting Tools (RT), and working closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling and other support functions at arm’s length
Ensuring transactions in our ERP system (SAP) are processed in accordance to documented work instructions, partners contractual liabilities and SOP’s embedded in the QA system
Master data maintenance (customer, materials, prices, terms and conditions) for your assigned market
Complying with local regulations, company policies, SOX legal requirement, operating procedures, and task assignments
You are a part of
our Global Business Services EMEA Hub in Łódź, where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Services and Solutions Delivery, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
To succeed in this role, you should have the following skills and experience:
Bachelor degree or vocational (MBO) degree with relevant work experience
SAP Knowledge
3-5 years order desk experience
Fluent in English and Portuguese (both written and spoken)
Be customer-oriented, have excellent communication and collaboration skills, as well as high intercultural awareness
Be passionate about driving change and performing while transforming
In return, we offer you
The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Wide variety of trainings & learning opportunities, including language up-skill
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events
Why should you join Philips Global Business Services?
Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.
To find out more about what it’s like working for Philips, watch this video, visit our career website, or discover life at Philips on Instagram. You can also learn more about our recruitment process, or find answers to some of the frequently asked questions.
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