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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Sales Back Office Specialist
Location: Łódź

Job Title

Sales Back Office Specialist

Job Description

In this role, you have the opportunity to

implement and improve goals of the Sales Support Process by supporting the ongoing management of the sales support operations and ensuring a constant supply of high-quality services.

You are responsible for

  • Sales related activities related to order fulfillment process
  • Managing signed customer orders (systems, options and upgrades), to complete order booking documents package and communicate back to customers when order is placed
  • Pro-active collaboration with all stakeholders until the cases are completed and prepared for further processing in the supply chain
  • Ensuing timely and complete hand-over of the cases to order management according to the agreed policy
  • Supporting logistics activities to ensure the delivery of equipment on time
  • Ensuring correctness and completeness of the entrusted processes
  • Pro-active communication with internal stakeholders and customers
  • Provide support with further standardizing the way of working within the sales support team
  • Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
  • Other tasks agreed with the manager resulting from the department's current operational needs

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Services and Solutions Delivery, Supply Chain and other, enabling you to develop a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

The team based in Łódź and Warsaw is responsible for providing support for the sales team in CEER. The role is reporting to SBO Manager.

To succeed in this role, you should have the following skills and experience

  • Graduate with Bachelor or Master’s degree and 5 years of working experience (preferably in Logistics, Sales Support or Supply Chain roles)
  • Very good knowledge of English is a must
  • Computer literacy is essential and knowledge of MS office (Excel – good knowledge, Word, SharePoint, etc)
  • Very good communication skills and strong customer oriented attitude
  • Self-driven and pro-active, able to work independently in a virtual environment
  • Developed analytical thinking skills with an eye for detail
  • Knowledge of SAP and/or Salesforce – nice to have
  • Working in matrix organization experience preferred

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

· Annual bonus based on performance achieved

· Private medical care with option to extend it to family members

· Benefit System cards

· Discount for Philips’ products

· Language courses

· Relocation package applicable for people moving in from outside of Łódź region

· Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.



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We kindly inform you that we will contact only chosen candidates.


  • iconBPO/SSC
  • iconEnglish
  • iconŁódź, łódzkie

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