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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Logistics Team Lead - DACH

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Principal Accountabilities:

  • Ensures that daily road transport operations (delivering and administrating) meet all standards at lowest possible cost to service level
  • Supports initiatives of the data integration management and global IT initiatives for the secondary transport process and ensure the right use of software applications
  • Drives improvements in customer experience and customer satisfaction by training, sharing expertise and coaching the team
  • Drives improvements in dispatching & supportive scheduling area activities by training, sharing expertise and coaching Delivery Assurance team
  • Supports multiple projects to continuously improve team, drivers, transport company performance, influence and improve customer behavior (e.g. minimize out-of-stock situations, cancelled deliveries, site inaccessibility, incompliant order taking, other rework costs) using benchmarks, KPI monitoring
  • Ensures proper staffing through attraction, coaching and development of people, covering aspects like Diversity and Inclusion, Competences, Performance Management and Recognition & Reward, supported by line manager.


  • Covers Germany/Austria/Switzerland markets with 9 transport companies.
  • Manages a team of 14 FTEs working in 3 shifts (from Sunday 22:00 till Saturday 14:30) Team lead is expected to work in normal office hours.
  • Typically, creates efficient link and feedback loop between various partners and stakeholders, e.g. drivers, customers, depots, supply, Delivery Scheduling Team, Delivery Fulfillment Team, Road Transport Team.


  • Experience in leading people, motivation, coach & development others.
  • Experience in previous Team Lead role
  • Experience in managing dynamic operational environment
  • Capacity to rapidly learn new skills and methods /business/function
  • Good change management and influencing skills
  • Experience in working across regions and teams
  • Demonstrated presentation and leadership skills
  • Strong & proven stakeholder engagement & management skills
  • Highly motivated and resilient individual
  • Business and commerciality focused: understanding of key business processes and value opportunities within an organization
  • Role Model in terms of Continuous Improvement
  • Nice to have some project management skills and experience
  • Understanding of an E2E supply chain and planning processes and/or systems is highly recommended
  • German B2+ will be an advantage
  • Polish language is recommended for team management

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconLogistics, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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