Tech Support Analyst

Poland

Information Technology (IT)

Group Functions

Job Reference #

238889BR

City

Wroclaw

Job Type

Full Time

Your role

Are you an expert when it comes to handling incidents and remediation? Do have strong analytical and problem solving skills?

We’re looking for a tech support analyst to:

• Handle incident escalation and management
• Prioritize remediation activities with delivery teams
• Create and maintain written procedures and make available for audit or management review.
• Support both packaged and custom solutions
• Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)

Your team

You’ll be working in the TOC WM USA (Technology Operations Center) team. We are aligned to UBS WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients. Our experienced Advisors are committed to understanding clients’ needs and delivering insightful, informed advice to help them realize their dreams.

Your expertise

Must have:

• fundamental IT skills across Windows, UNIX, Cloud, SQL, and ITIL
• ITIL qualification & proficiency
• a results-oriented worker, with the ability to set priorities
• honest, reliable, self-motivated with a high level of integrity
• keen to learn new technologies and build a solid understanding of the business context of the applications
• customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

Nice to have:

• experience in IT delivery and support - nice to have
• experience in managing microservices and middleware platforms
• experience with cloud and container monitoring tools - nice to have
• experience with API management and API gateways like Apigee - nice to have
• experience with monitoring tools like AppDynamics and Splunk - nice to have
• experience with DBMS and no-SQL databases like Oracle, Cassandra, Postgres etc.- nice to have

*LI-UBS

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.