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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Commercial Specialist Sales Consultant UK

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The Retail Fleet Solutions business has been an established player in the fuel card industry for many decades. Fleet Solutions has embarked on a journey of accelerated growth. One of the key growth pillars in our strategy is driving revenues out of mobility services. This contributes to our ambition of 50/50 (50% fuel income and 50% non-fuel income).

Customer needs are becoming more complex. New technology is disrupting business models whilst new players are entering the mobility space. These trends will impact our current business model but also provide opportunities to provide new mobility services to our customers. It is an exciting opportunity to be an integral part of Fleet Solutions efforts to transform the business from a fuel centric business to a mobility services company. One of the key sustainable mobility services are out-of-home charging solutions for B2B fleets, including the Shell Card for Electric Vehicles (EV) and Home/Office chargers.

The Shell Fleet Solutions team is looking for an E-mobility (technical) consultant who can effectively present the value and help sell the E-mobility solutions. This position will be centrally co-located with other technical consultants and will mainly engage sales teams/customers virtually. Some business travel for engagements may be required.

This role will report into the Customer Ops Organization with dotted line to Global E-mobility Program manager and National Sales Manager.

Key responsibilities:

  • Support in business development: Identify sales opportunities within existing customer portfolios, run joint customer engagements with Sales Account Managers to help close deals. Specifically, provide in-depth information about technical aspects of the solutions Present solutions (value) to customers and perform product demonstrations (mainly virtual/some travel)

  • Ensure smooth after-sales fulfillment Troubleshoot, diagnose and correct the issues during or post implementation Run customer training

  • Provide technical expertise to internal customers

  • Run internal trainings

  • Support upskilling of Account Managers with Electric Vehicle (EV)-related knowledge

  • Support testing of new products

  • Stay informed of latest industry developments

Skills & Requirements:

  • Proven commercial skills coupled with technology and/or customer care Background in fleet operations, e-mobility, engineering

  • Strong communication skills and experience working virtually across geographies with different cultures

  • Able to travel when required (up to 20%), mainly in Europe Process driven and can handle/optimize business processes

  • Fluency (C1 minimum) in English

  • Proven experience in Selling & Negotiating

  • Experience in Customer Operations

  • Project Management and ability to generate insights

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, Sales, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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