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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Product Manager - IT

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Description:

The Product Manager is accountable for the value delivery of the product to the business. He or she collaborates with the Product Owner to set the product vision, brings forward the best technology/solutions to solve business problems (e.g. technology and innovation funnels), co-creates the product roadmap and success metrics, fulfills the product lifecycle within Enterprise compliance and controls framework, creates value delivery through product development, performs financial management, and sets the right product environment and mindset for the product team.


If this role is not part of a product line, this assumes the key responsibilities of the PLM:

  • Sets the direction for the product line aligned to business vision and agreed KPIs
  • Manages senior level stakeholders for the product across RDS to ensure tight orchestration, early warning on new requirements and early warning on potential unmet needs and problems.
  • Provides technology/innovation advisory towards lines of businesses that the product line supports to ensure that right innovative technologies are offered as possible ideas to solve complex business problems
  • Builds and leads the product teams under the product line
  • Promotes design thinking, agile and lean start up to create MVPs within the product line
  • Focuses on maximizing the adoption of high-impact digitalization
  • Finds the optimal adoption mix of new and emerging propositions vs tried and tested capabilities
  • Accelerates maturation and replication of the available digital technology propositions at scale
  • Guides product line build or buy decisions and enables the process of investment decision- making across products within the product line
  • Drives fulfilment of the product lifecycle across the product line through teams of properly skilled product managers and multi-disciplinary teams. Own and drive the delivery plan in line with the product lifecycle aligning with other PLMs within the IT business portfolio to assure lean product development across the full product value stream and fulfilment of the target IT Strategic Plan.
  • Drives rigour in KPI fulfilment through investment discipline across the product lifecycle by product managers within the product line. Aggregate reporting for the product line through available IT business management tools transparency of product line performance against agreed critical success factors.
  • Elevates product manager awareness and compliance to agreed Enterprise technology and data standards, acting as escalation point in instances of divergence for avoidance of technical debt.
  • Works tightly with IT Managers and other Product Line Managers across the IT business portfolio to enable the agreed business face-up model and drive alignment on Business IT approaches towards other IT functional lines and into the business across the product lifecycle. Speak as confidently to technical teams about product development as to commercial stakeholders about complex product line challenges.
  • Demonstrates deep understanding of and proximity to business owners and consumers of the product line’s outputs (internal and/or external).
  • Champions use of product data and aggregated product line insights across respective product roadmaps within the product line.
  • Drive ‘scale and replicate’ interventions pursuing technology automation and optimisation initiatives across the product line aligned to target end states for the product line’s corresponding technology stack.


  • 10+ years industry experience, 5-8 yrs recent experience delivering digital products with proven business impact, 5 yrs experience in a leadership position within RDS or other similar complex environment
  • Must have out of the box thinking
  • Proven ability to master the complexity of interactions, demonstrating strong communication skills, among IT, digital and business stakeholders
  • Strong knowledge of the business to understand and prioritise strategic business requirements.
  • Good understanding of digital capabilities and the value they can deliver to Shell.
  • Practical experience of working in and with techniques such as agile, scrum, lean start-up or design thinking and in creation of Minimum Viable Products/Propositions (MVPs)
  • Proven people development skills and coaching experience.
  • Results-oriented, ability to manage time and schedules to meet aggressive deadlines.
  • Able to manage and be comfortable dealing with a mixed portfolio of fully formed products.
  • Demonstrated project management skills
  • Balanced commercial, business, and technical skill
  • Ability to inspire others to action and drive quality and pace in equal measure to enable successful outcomes
  • Confident with data and use of consumer and commercial insights to inform the Product vision and roadmap
  • Experience in developing business cases and managing investment budgets

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconIT, Project Management, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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