Job Description

In this role, you have the opportunity to contribute to the solutions transformation in Philips. Be part of the Service Capability Design Team for Service Delivery related activities that are involved in delivering quality services to customers. These activities include everything from Customer call through to Customer Invoice, full end to end service operations, and the associated processes. You will use your process design experience to impact the lives of patience daily.

You are responsible for

• Being a Philips Business Process Expert in the responsible in the area of service operations developing, designing, implementing and driving continuous improvements of the standardized business processes & capabilities across Philips Health Systems Customer Service.

• Being a process custodian and ensuring adoption of proven practices.

• Capturing learning and actively sharing success within your network.

• Assembling and leading global, cross-functional Design Reference Groups which consist of Business Process Experts and Subject Matter Experts.

• Actively seeking external input via “go-look-see’s” to get best practices, and best in class ways of working from other companies.

• Working closely together with other BPEs & supporting Philips excellence representatives, aligning content deliverables such as Training material, Change Materials, job descriptions, performance mechanisms, work instructions within project timelines.

You are a part of the team that contributes to the Request2Resolution and Services program by providing best in class processes, systems and other Philips Business Systems elements for the areas that have been identified as differentiators while providing fit for purpose industry standard processes and systems for those elements that have been identified as non-differentiating. You will wok Globally with a team of BPE’s to utilize expertise in process design, lean, coupled with technical experience and customer Services experience to implement continuous improvement Process for Service Delivery related activities

To succeed in this role, you should have the following skills and experience

• 4+ years of relevant working experience in a changing and fast paced environment

• Relevant experience in designing and deploying processes and systems across a variety of Business Models is required

• Additional continuous improvement discipline (e.g. Lean, Six Sigma) certifications desired, must be process driven and well organize, with the ability to writing new process, and optimize existing process, while meeting strict deadlines

• Technical Service Delivery experience, with a background in working in a Customer Facing environment (business and /or Market) is desired.

• Prefer experience with Bench or Vendor management/process

• Healthcare Sector or cross-sector project management experience highly preferred

• Fluent in English both written and verbal.

• Minimum Bachelor’s degree in in IT, business or related field is preferred

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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