Overview of tasks:

• Monitoring call, email, chat and any other support interactions quality of employees
• Providing feedback, coaching and mentoring to employees as needed
• Working closely with managers and employees to meet the relevant service level metrics
• Responsible for refresher training on process changes, analysis and reporting

We are looking for:

• Preferred 3+ years’ experience in quality assurance role
• Fluency and excellent communication skills in English and Czech
• Experience handling customers in service or technical fields within Call Center environment
• Working closely with different departments to prioritize efforts while providing timely and high quality service
• Excellent organizational skills and detail-oriented approach to problem solving
• Able to adapt quickly to changes in workflow
• Comfortable communicating with all levels of management

We will offer:

• Fixed remuneration and a performance-based bonus
• Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
• Internal training and learning opportunities
• Career opportunities in our international company
• Committed and motivated Team
• A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
• Private medical healthcare

Our recruiting team, Aleksandra Kasperska and Małgorzata Redelbach, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply.

We have adjusted our recruitment process and are now offering online interviews to all candidates.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.