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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
Information Management Paralegal

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

This role is part of the new Reshape organisation wherein the Legal operating model ensures that Legal is set up for the future to affordably support Shell’s evolving strategy.

The successful candidate will be a valuable part of the Information and Governance (IG) team within Global Litigation. This Paralegal will be the Information Management focal for global litigation and the lead trainer for the global litigation matter management system which is critical to Global Litigation’s ability to accurately track and monitor litigation risk and spend. This role will also lead the management of information and records training and assist in the evaluation of knowledge/document management applications. You will assist on protocols and practices relating to preservation management issues and will need knowledge of record management systems and protocols. The successful candidate will work with a global team and occasionally need availability during non-regular working hours.

This position is in the Krakow SBO and will report to the Team Lead, Litigation Reporting Analyst in Global Litigation. This role has responsibility for working directly with the Global Litigation team and legal overall to ensure compliance with records management policies, preservations, non-record destruction and matter management.

What’s the Role:

As an Information Management paralegal, you will support a global legal team of lawyers and staff on handling and preserving information, including managing the file plan for the team. An intimate knowledge of the Group’s records management policies and the Litigation matter management system is necessary to train and respond to inquiries related to the policy, system and compliance with same.

This role has responsibility for working to develop and implement best practices around records management, preservation, training, matter intake, and reporting. You will interface with other members of the Global Legal organization, Group Records Management, and Global IT.

Responsibilities include:

  • Information Management Compliance Focal for Litigation;

  • Focal point for questions dealing with Records Management and Compliance for Global litigation;

  • Ensure Litigation Team’s compliance with Group records policies;

  • Provide Preservation Awareness Training to Records focals outside of Litigation;

  • Design and Provide TeamConnect Training to new joiners and refresh training as warranted;

  • Assist attorneys, paralegals, and administrative assistants with TeamConnect inquiries;

  • Provide Advice, steer projects and training;

  • Assist the Litigation Information Group with O365 eDiscovery Compliance Center Holds and preservation process;

  • Work directly with Shell Businesses to identify information relevant to specific matters;

  • Update Suspend Destruction Bulletin;Assist non-US countries with preservation;

  • Coordinate and work with the Matter Management System Analysts;

  • Design and conduct audits relating to record and matter management compliance; and

  • Coordinate and assist litigation and other legal department colleagues with information management issues.


The successful candidate will be a self-starter with the ability to multi-task and set priorities with minimal oversight. You should have the ability to function in a team environment, being flexible and responsive to changing priorities, and have an appropriate sense of urgency in completing tasks and projects. You must have strong organisational skills and good interpersonal and communication skills so you can effectively train colleagues and respond to inquiries. You will need to confidently use TeamConnect, Office 365, Microsoft Word, Excel, SharePoint, Microsoft Teams, Outlook and PowerPoint.

Qualifications include:

• Holder of Advanced Diploma in Chartered Secretaries and Administration (or equivalent), general bachelor’s degree (preferably in business or management); a paralegal certificate from an accredited paralegal program or demonstrated equivalent training or skills.
• Working with a document management system, preferably with a legal department.
• Knowledge of Legal Hold Tool.
• Experience with a Matter Management system, preferably TeamConnect.
• Experience and competence in training others on tools, protocols and processes.
• Experience with the Microsoft Office suite of products.
• Knowledge of data privacy laws.
• Basic understanding of preservations, discovery and disclosure in litigation.
• Strong organisational and teaching skills.
• Collaborative – a good team player.
• Proven ability to work to deadlines and prioritize multiple projects.
• Willingness to learn new programs and skills as needed for projects.
• Comfortable with direct interface with internal legal counsel and staff, even at senior levels and external to litigation.
• Understanding the importance of information management especially relating to litigation matters.
• Good interpersonal and communication skills.
• Good standard of written and spoken English (min. C1).

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAdministration, Law, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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