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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
Commercial Specialist

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Fleet Solutions (SFS) is Shell’s fuel card business serving millions of business customer on over 40,000 Shell retail sites daily. Beyond ensuring a convenient and secure way to pay for fuel (via the Shell Card), We also offer to our customers a range of mobility solutions that help them increase the efficiency, profitability and safety of their fleet – EV charging, CO2 offsetting, Tolling solutions, as well as Telematics are only a few solutions that help our customers be prepared for the future.

You will be responsible for:

We have ambitious growth plans in the SME segment and we look for a keen, driven and curious sales & customer support agent to join us on this growth journey. We are looking for “go getter” with the right amount of “can do attitude” to join a young, dynamic team. The primary focus of this role will be to drive the growth of the SME customer segment in UK, however additional requests for other customer groups might be part of your role:

  • Using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal

  • Support potential customers in onboarding activities pertaining to setting up accounts

  • Respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution

  • Track trends and insights from the customers or prospects, including number of active/inactive cards, overall volume purchased, performance vs. customer-declared volumes

  • Managing documents to get credit vetting of the customer.

  • Preparing the documentation according to accepted offer and collecting customer signatures and necessary documents (including the prolongation of existing contracts).

  • Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes; Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.

  • Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.

  • Regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.

  • Churn – proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.


  • English minimum C1 level or native

  • Experience in Customer Operations/sales or marketing

  • Customer first approach

  • Ability to use digital tools to identify and connect with potential customers via phone, email and live chat

  • Quick learner mindset to quickly understand the Shell Cards offer, including Road Services, key benefits, features and best practices.

  • Applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert

  • Ability to analyse data & good Excel skills.

  • Sales/business acumen and entrepreneur mindset.

  • Diligent with positive attitude.

  • Professional business stakeholder management.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, Customer Service, Sales, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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