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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Senior HR Advisor with Dutch

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Providing a world class HR experience to employees and line managers is essential in a changing and competitive talent landscape. As HR Advisor, you will be on the front line of creating exceptional HR experiences.

The HR Advisor is accountable for HR Advice support to employees in the BeNeFrux. If you have a passion for people, a driver of continuous improvement and are motivated to create the best possible user experience, this could be a dream job!

Where You Fit In

The HR Advisor is a member of the BeNeFrux Operations team. The role is primary contact for employees for HR advice in the BeNeFrux, consisting of around 9K employees. The role is an individual contributor role and can be assigned to a specific business portfolio and is part of a team of HR Advisors that provide world class HR support to the business.

What is the Role?

  • Advise line managers from businesses on HR matters.

  • Use data to provide insights that can drive proactive HR support to line managers.

  • Provide coaching & feedback to line managers.

  • Support employees with ‘high-touch’ queries.

  • Provide end-to-end HR Advice to Line Managers and follow up support as necessary.

  • Liaise with HR experts to get input on complex cases in order to provide informed guidance.

  • Partner with other HR teams leveraging intra-HR interactions to deliver exceptional Employee and Line Manager experience

  • Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related queries.

  • Diagnose incoming requests to establish needs of the line manager and/or employee; subsequently take ownership for resolution or determine correct routing to another part of the HR model.

  • Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/Redundancy management; Settlement Agreements; Policy guidance; Local implementation of global change projects; Benefits advice and specific site/business practices.

  • Model best practice behaviors and champion a One Team ethos.


What We Need From You?

You bring a Learner Mindset, a curiosity to learn and grow, learn from mistakes, successes and speak up openly in a safe environment.

You have solid understanding of how HR adds value to the business, supporting line managers with HR related matters, ideally experienced business facing roles in the past.

  • Problem solving and decision-making skills.

  • Proven track of experience in HR

  • Dutch min. C1 and fluent English

  • The ability to coach and offer advice/alternatives, as opposed to just providing answers.

  • Skilled in having effective contracting conversations with the ability to manage expectations.

  • Business understanding.

  • HR Information & Analysis skills

  • Proven diagnostic and investigation skills

  • Ability to proactively support change with stakeholders and colleagues

  • HR Business Partnering skills preferred

Flexible working arrangements (including part-time working) are supported where feasible, and are subject to applicable local policies, regulations and legislative frameworks. If appropriate, please make clear in your application the type of flexible working arrangements you would like to be considered.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconHuman Resources, BPO/SSC
  • iconEnglish, Dutch
  • iconKraków, małopolskie

Company profile

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