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State Street Bank
Client Service Support Senior Specialist (ABOR), Associate 2
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
Client Service Support Senior Specialist (ABOR), Associate 2
Location: Kraków

Who we are looking for:

Client Service Support Senior Specialist in Data Management who would support the Client Service Support Team Supervisor or Manager. Under supervision of Team Supervisor or Manager, the Client Service Senior Administrator in Data Management Team (Back Office HUB, BO HUB) will be responsible for daily process in delivery of a new State Street service: Accounting Book of Records (ABOR).
Monitoring Intraday and End of Day Operational Control Framework (OCFs) checks lifecycle (distribution, replies, resolutions, sign-offs) as well as acting as DataGX – Back Office EMEA (Fund Accounting, Center Of Excelence) connection will be the main principles of the role.

Why is this job important:

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and salable. You will help us build resilience and execute day to day deliverable at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As a Client Service Support Senior Specialist in Data Management you will be responsible for the below tasks:

Principal Task:

  • Ensure comprehensive communication between DataGX and Back Office (Fund Accounting / Centres of Excellence (COE) teams.
  • Monitor OCFs checks lifecycle. Aid the DataGX Operations and Back Office teams to execute all daily checks, investigates discrepancies and ensure daily resolution of all data quality exceptions.
  • Collect information and respond to Client questions and requests (IMTs).
  • Maintain Event Log and Issue log for future improvements. Escalate and communicate effectively on issues / problems to management. Ensure a proper and timely follow-up to ensure resolution.
  • Identify and resolve work-processing issues, making suggestions to streamline operations. Work to create innovative and reliable service for STT’s Clients.

Communication and Relationships:

  • Establish and maintain good working relationships with relevant colleagues in service support departments, DataGX and Back Office (Fund Accounting / COEs) teams.
  • Understand the business model and provide training to the team/ other stakeholders.
  • Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
  • Provide timely and professional responses to all enquiries.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Coordinate with the Team Managers and internal departments to meet client needs.
  • Maintain standards of personal and professional performance/behavior.
  • Initiate communication to clients on complex asset-servicing matters.
  • Ensure departmental procedures are in place and controls are implemented.
  • Participate in transitions, implementation of new tools, special projects.
  • Provide training to less experienced employees in the course of day-to-day work, provide guidance and adequate source of help for queries.
  • Actively participate in the development of newly hired employees. Support and guide them during the on boarding process.
  • Maintain standards of personal and professional performance/behavior.


  • Strong customer service, communication, organizational and problem-solving skills.
  • Maintain systematic filing practices.
  • Adhere to clean desk policy and thorough record keeping.
  • Build and maintain strong client and Inter-departmental relationships.

Work parameters and boundaries:

  • Internal State Street Poland procedures and regulations
  • Accounting standards Performance Management System

What we value:

  • Strong customer service, communication, organizational and problem solving skills.
  • Build and maintain strong client and inter-departmental relationships.
  • Maintain systematic filing practices.
  • Adhere to clean desk policy and thorough record keeping
  • Able to operate under pressure with time-sensitive deadlines.
  • Attention to details.
  • Comfortable leading and motivating others.
  • Excellent analytical and problem-solving skills.
  • Flexibility in working outside of own responsibilities to assist the team.

Preferred Qualifications and Skills :

  • Experience in a Fund Accounting environment, knowledge on MCH fund accounting and/or GP3 fund accounting.
  • Ability to multitask, reprioritize, and work under deadlines.
  • Attention to details, excellent analytical and problem solving skills.
  • Strong knowledge of asset servicing and strong understanding of domestic and international markets.
  • Excellent written and verbal communication skills.
  • Ability to self-organize work, open-minded can-do approach.
  • Numeracy / Literacy skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office (Excel, Outlook, OneNote).
  • Strong organizational and communications skills as well as team orientation.
  • Fluency in English required.

Previous experience:

  • 2+ years of financial services experience, with accounting and/or custody exposure, and knowledge of financial market activities and transactions..
  • Past client service experience would be advantageous

We Offer:

  • Premium life insurance package
  • Employee savings plan
  • Hybrid work
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills training
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Technical or leadership career pathway
About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

This job is no longer available

Recruitment process for this position has ended.

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  • iconCustomer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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