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UBS
UBS
location iconLocations: Wrocław
level iconLevel: specialist
time iconWorking hours: Full time
Tech Support Analyst

Tech Support Analyst

Poland

Information Technology (IT)

Group Functions

Job Reference #

241322BR

City

Wroclaw

Job Type

Full Time

Your role

Do you have proven ability to solve complex issues, covering both technical and business needs? Are you an expert when it comes to tools like UNIX , Java, Shell scripting , Autosys Informatica, Python, Oracle , SQL? Do you have exposure for automation while using Python/shell scripting or any other tool?

We’re looking for a IT support analyst to:

• Support business application and related infrastructure across several technical domains
• Be responsible for production stability, incident / request / problem management and providing L1 and L2 application support for critical applications and technologies like UNIX , Java, Shell scripting , Autosys, Informatica, Python, Oracle and SQL.
• Ensure workflows, processes, tooling and applications are supported with highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database.

Your team

You'll be working with the BDR(Big Data) Application Support Group team part of a WMA TOC. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level. As a IT support analyst, you ‘ll play an important role for our organization.

Your expertise

• Ideally 3-7 years of hands-on experience with UNIX and Informatica environment,
• extensive experience in Application Support & Maintenance such as UNIX , Java, Shell scripting ,Informatica, Python, Oracle and SQL,
• ITIL Qualified & proficient in using Service Now
• demonstrated hands-on domain skills and track record of successful projects and deliveries,
• highly refined and professional in verbal and written communications,
• demonstrable experience in delivering a quality operational service to customers,
• operating in a Global team environment,
• good Knowledge of financial domain especially Wealth Management,
• ability to solve complex issues, good at problem statement analysis and solution design thinking,
• track record of influencing senior IT stakeholders and business partners,
• confident communicator that can explain technology to non-technical audiences,
• capable of understanding client needs and translating this into products and services.S

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

From gaining new experiences in different roles to acquiring fresh knowledge and skills, at UBS we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves.

Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Recruiting Poland

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."

Details

  • iconAnalytics & Reporting, IT
  • iconEnglish
  • iconWrocław, dolnośląskie

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