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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Technical Services Engineer

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Marine is a global business and an important part of Sector & Decarbonation. The shipping industry with all its diversity and global interdependencies is considered a hard to decarbonize industry. Supporting shipping on the journey to 2050 will be therefore challenging but also full of exciting opportunities and Shell Marine is playing an important and big role as it is the strategic connect between Shell and the shipping industry for Fuels, LNG, future Fuels and all other products and services Shell is offering. Shell Marine also supplies lubricants to the marine sector with a presence in 710 ports and 61 countries, serving over 10.000 vessels per year.

Shell Marine is a growing business, through digital transformation and entering new markets which will lead to revenues beyond lubricants, from services and other marine products. Shell Marine is building the digital capability to offer a seamless customer experience on lubricants, enabling it to become an integrator for products that ships need when in port.

In an increasingly commoditized world, services and technical products are an important differentiator, an additional revenue stream and growth leavers for Shell Marine. Working closely with the wider team and deliver industry leading technical products and services in close cooperation with the frontline team and customers is the major purpose for this role.


Delivery of technical services in an effective and aligned way. Work closely with regional Technical Advisors and Customer to create insights and value customers are willing to pay for. Support global technical and sales activities in delivering on the business target. The delivery of outstanding technical service is a real differentiator in the Marine Industry. By supporting the journey to become a fully integrated solution provider, the incumbent has a real opportunity to play a key role and make a real difference.

As the Marine business is constantly changing, the job scope highlighted here may be changed to suit the changing business need.


• Delivery of Shell Services like: LA (Shell LubeAnalyst), Shell LubeAdvisor (LubeSurvey) and Shell LubeMonitor (Feed Rate Optimization / Cylinder Condition Monitoring / Oil Life Extension programmes) in close cooperation with regional Technical Advisors and Customers
• Delivering second line technical support to customers and the regional technical teams
• Support front line customer facing activities, training of customers (Shell LubeCoach)
• As part of the central team, propose and implement innovative but pragmatic ideas to simplify and automate activities as much as possible
• Reduce manual activity by implementing Continuous Improvement (CI) approach
• Conduct Root Cause Analysis of product performance related claims (Shell LubeExpert)
• Manage industrial OEMs approvals
• Support vendor management related activities


Marine and technical knowledge
• Degree - engineering (preferably in Marine) or chemistry
• Relevant technical experience which would include practical experience in the operation and maintenance of machinery plant, preferably gained in a marine or power generation environment, or as OEM service engineer
• Proven analytical skills. Possess good computer skills in databases, spreadsheets, presentations.
• Knowledge on Marine Fuels including handling and management onboard vessel
• Knowledge on Lubricants including used oil analysis and condition monitoring would be of advantage

Virtual Team working
• Experience in working with virtual operational / technical teams would be an advantage

Communication skills
• Proven ability to communicate effectively with customers internationally and in a virtual environment
• Strong verbal and written capacity of Local and English language
• Evidence of understanding how technology/technical services deliver commercial value would be beneficial
• Strong teamwork and interpersonal skills
• Work with fellow team members to accomplish the overall goal of responding to inquiries within SLA

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconIT, Engineering, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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