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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
CI Deployment Specialist

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are currently looking for an experienced CI Deployment Specialist to join our global Delivery Performance and Improvement Team providing CI (Continuous Improvement) expertise and support to HR Function.
Delivery Performance and Improvement Team supports HR Operations global population of c. 1.300 staff. HR Operations in turn provide services to all Shell employees and Line Managers, globally numbering over 83,000.
The team partners with HR operations and Shell HR community in the area of Performance Management, Continuous Improvement and Project Management – providing operational excellence support to the organisation.
The strategic intent behind this role is to drive operational excellence through CI capability building and network and support to HR Function’s CI projects and agenda.

The main purpose of the role is to:

  • support Delivery Performance & Improvement Manager in CI deployment and promoting Shell's Project Delivery Framework, external best practices and PM and CI capability building plans.
  • build capability and mobilise CI practitioners and wider CI Network in their delivery of CI competency development and CI initiatives execution.
  • deliver large and complex projects and continuous improvement initiatives across the organisation and support building pipeline of future initiatives.

Principal Accountabilities:

1. Equip HR Function with the right CI skills and behaviours:

  • Build a common understanding of CI and train staff and leaders at all levels on relevant CI Methodology and Tools (CI Curriculum).
  • Coach and support leaders on embedding CI Ways of Working as a key component of the management system.
  • Review, assess and approve CI Curriculum nominations and projects in HR and provide coaching to CI adepts.

2. Role model in the use of CI tools and methods in projects and interventions:

  • Lead or support Continuous Improvement (CI) projects with high value or complexity, requiring strong, practical CI experience.
  • Facilitate rapid improvement interventions (e.g. Kaizen events, CI workshops, brainstorming, 6s analyses) to remove waste and unlock value.
  • Promote CI Framework and guide others in applying fit for purpose change management approach.

3. Build shared capability and integration of CI activities across HR function:

  • Leverage networks of CI Practitioners and CI coaches and align with a wider community of practice to ensure alignment with our standards and utilisation of existing CI capability.
  • Facilitate replication and scaling up of local/regional CI activities and integration of CI agendas (including digitalization) to unlock new CI potential.
  • Connect interdependent processes, systems, data and people to deliver end-to-end improvements.

4. Support structured CI maturity advancement in HR Function

  • Help leaders develop and implement an effective CI deployment strategy, aligned with business strategy.
  • Lead complex change initiatives that require greater change management experience and skills (e.g. implementation of Leader Standard Work)
  • Conduct maturity assessments and peer benchmarking to support organisational CI capability roadmaps.

Key Challenges:

  • Projects or improvement initiatives on process, system and technologies, ways of working and organization/team, hence will require managing diverse stakeholders with competing interests.
  • Working, communicating and influencing in a global, virtual organisation as well as supporting colleagues and senior stakeholders in various locations and time zones.
  • Demonstrating consistently a can-do attitude and living the principles of CI behaviours and CI coaching.
  • Continuously enhance knowledge and expertise to be able to act as CoE on operational excellence, including external perspective.
  • Building sustainable pipeline of future opportunities in order to secure year to year operations optimisation and benefits realisation.
  • Promoting CI mindset and best practices through active usage in projects and role modelling, and overcoming resistance to change.
  • Building credibility and understanding of CI as a key enabler to realise business goals across all levels of the organisation.

Job Knowledge, Skills & Experience:

  • Minimum University Degree, ideally with numeric and management components.

  • Certified CI Practitioner, with proven track record of at least several full-cycle CI projects. CI Specialist (Black Belt) certification will be a significant advantage.

  • Ability to articulate CI philosophy and explain practical application of CI to solve business problems in lay terms.

  • Experience in CI capability building, preferably CI Lead Trainer or Trainer-in-progress.

  • Strong coaching skills, including coaching leaders. Accreditation as CI Business Coach will be an asset.

  • Demonstrated strong analytical, interpretative and problem-solving skills, ideally with basics of statistics.

  • Project management background will be an additional advantage.

  • Excellent networking and relationship building skills, able to work with stakeholders at various levels.

  • Proven ability to effectively deliver through others outside immediate team where required.

  • Well-developed communication skills including the ability to communicate at all levels within the organisation and to establish and maintain good working relationships with key internal and external stakeholders.

  • Strong facilitation skills.

  • Demonstrated effectiveness in driving change, influencing outcome and gaining senior management support.

  • Focused and versatile team player that is comfortable under pressure.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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