Customer Service Representative with Norwegian - Contact Center | Cracow
The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.
In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.
What you’ll do:
- Manage business queries and inbound phone calls (70% phone calls & 30% emails)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in our database
- Document interactions in our ticket system
- Help with the implementation of new IT solutions
- Generate innovative ideas and solutions that will improve customers satisfaction
- Assist other team members to leverage and develop their capabilities
- Contribute to projects in various departments outside of regular responsibilities
What you’ll need:
- Enthusiastic, communicative approach and willingness to support our customers
- Norwegian language at C1/C2 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset
What can you expect from us?
- Online recruitment process
- International and multilingual team environment
- Relocation package for candidates outside Poland
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Language courses co-financed by us
- Employee discount for high-quality Amway products
- Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
- Possibility of growth inside of the organization
- Company events and office initiatives
- A family atmosphere with no formal dress-code
- Home-like office in the heart of Krakow (High 5ive, Pawia street)
How to apply
If you are interested in this job, please send your application via "Apply" button.