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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
Contingent Work Analyst

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

General Position Definition

End to end contractor management within global Contingent Workforce Operations (CWO) embraces:

  • Handling activities for contractors on behalf of hiring managers (sourcing, selecting, hiring, extensions, on boarding/off boarding). Improving commercial acumen through rates assessment against Shell standard rate cards.

  • Creating data transparency and the ability to quickly identify savings opportunities through Management Information reports.

  • Driving consistency in selecting and managing contractors.

  • Driving data integrity and transparency for business decision making.


The Contingent Workforce (CW) Analyst is responsible to provide high quality support to Shell hiring managers through dedicated E2E professional consultancy and administrative activities relating to contingent workforce management. The CW Analyst handles day to day operations, manages queries, advices on policy, Systems workflows, performs commercial rate negotiation to enable access to top talent contingent workforce in the market place.


  • First point of contact on Contingent Workforce Inquires from the business.

  • Single point of contact for all non-technical System related queries from business users.

  • Subject Matter Expert for System Contract Labour and Consultancy processes and policies.

  • Identifies and executes Value opportunity in close cooperation with the business

  • Manages long term Business relationship/partnership ensuring top notch customer service

  • Manages Salesforce Case management system -log, track, manage and resolution of Inquires.

  • Resolves queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.

  • Resolves System invoice issues and work with relevant teams for issue resolution.

  • Delivers Ad Hoc System Training, System Troubleshooting and Help Guides.

  • Demonstrate commercial acumen and provide appropriate commercial challenge to business via demand management, specification management and price management.

  • Works collaboratively with Contracting & Procurement Leads/Category Managers on deviation to category strategy.

  • Supports Hiring Manager with candidate selection and follow up for Hiring Managers if required.

  • Manages individual sourcing process as per contractor classification, rules and supplier quilt.

  • Ensures correct contractor setup the first time – End to end System Contract creation for Assignment and Project Agreement.

  • Performs appropriate Job Matching to ensure demand is mapped to the correct suppliers.

  • Arranges and manage onboarding virtually; works closely with business to ensure resources are onboarded/off-boarded successfully

  • Reviews and manage change requests from businesses to ensure contracts are updated.

  • Enforces compliance and governance with Human Resources, Categories, Legal and Fiscal policies.

  • Identifies cost savings opportunities and work collaboratively with Contracting & Procurement team to deliver the value.

  • Provides Hiring Manager with the request status updates.

  • Maintains data accuracy in System.

  • Proactively notifies Hiring Manager on expiring contracts to ensure prompt action is taken before expiry.

  • Manages System contract completion, contractor evaluation & ensure System payment request is complete.

  • Demontratea CI mindset by JUST DO IT initiative

  • Complies, Executes Standard Operating Procedures (SOP)

Special Challenges

  • Demonstrates a cross breed skillset encompassing at least two of the following areas: HR, Recruitment, Purchasing, Customer Care, Key Account Management, Finance or Accounting

  • Able to work with limited supervision displaying self-drive, “can-do” attitude and passion for success

  • Ability to be assertive in seeking information from various sources and drive improvement.

  • Ability to work in virtual teams

  • Ability to lead small Projects

Experience and Qualifications required

  • Self-starter with ability to work independently

  • Need to have strong verbal and written communication skills and be able to communicate to a wide group of stakeholders globally

  • Strong analytical skills

  • Deliver excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)

  • Optional Awareness of ERP and RtP process

  • Good interpersonal and stakeholder management skills

  • Be results oriented

  • Well organized and able to manage competing priorities

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

Company profile

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