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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: manager/director
Leader of PPS Europe
Location: Łódź

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

In this role, you have the opportunity to lead the delivery of all relevant services to surrounding business & markets, ensuring high quality of service and great customer experience. As the Leader of GBS - Philips People Services (PPS) Europe you will run the PPS Center as a service business with full P&L accountability, by providing clear leadership, guidance and support to the team.

You are responsible for

  • Delivering all regional GBS PPS services according to agreed budget and performance levels as in SLAs with the business
  • Leading the Service Center operations, ensuring reliable and continuous improving operations leveraging a culture of quality and Lean/Six sigma service delivery
  • Hiring, managing and developing people to create an engaged and high performing team
  • Taking care of great cooperation between regional and center teams
  • Providing direction to leaders in various areas and operations
  • Securing full alignment and compliance with the global service delivery model
  • Assuring operational excellence by performance management and continuous quality
  • Stakeholder & Customer management; retrieving feedback on service quality & NPS score, taking actions accordingly
  • Developing corporate and organizational policies and authorizing their implementation

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

You will be part of the Management Team with a direct impact on service delivery costs, operational excellence and future growth of GBS organization.

To succeed in this role, you should have the following skills and experience

  • Graduate with Master or equivalent degree
  • Over 10 years’ professional experience in leading people and managing operations, preferably in HR shared services
  • Fluent English (both spoken and written)
  • Practical knowledge of end-to-end processes design and execution
  • Proven track record in managing multi-country and matrix operations
  • Strong Business acumen and customer orientation
  • Solid stakeholder and change management experience
  • Outcome-oriented with continuous improvement mindset
  • Excellent communication skills, building constructive and effective relationships
  • Analytical and problems solving skills
  • Business knowledge in current and future practices, trends and technologies
  • High affinity with HR technology and solutions would be an asset

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit Systems cards
  • Discount for Philips’ products
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

We kindly inform you that we will contact only chosen candidates.


  • iconHuman Resources
  • iconEnglish
  • iconŁódź, łódzkie

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