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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Director, Global CP Design RtP

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The Digital & Process Transformation (DPT) organization within Shell Contracting and Procurement (CP) Operations drives the Digital and Process optimization Strategies critical for Shell to reach its Supply Chain (SC) ambition. The work done by this team is not only about the design and deploy of new processes and technologies, but about transforming the CP/SC ways of working and drive automation for our frontline teams.

The DPT organization is part of CP Operations, but its scope covers the entire CP/SC organization across Shell.
Bringing together Category Management & Contracting Process (CMCP), Requisition-to-Pay (RtP) and manage Supply Chain (MSC) processes and Assurance we are focused on optimizing the entire process to enable the business strategy and Shell Supply Chain Ambition. DPT Design Team drives Digitization and Process Optimization agenda for CP and MSC, seeks for external and internal best practices, co-create innovative improvement ideas with Shell business, anticipating new demand, engaging with stakeholders to understand frictions and priorities and ensuring the business case is supported.

Principal Accountabilities:

CP Lead Design RtP is a key role within DPT Design team - manages a team of CP RtP Process Design Specialists who are responsible for designing and maintaining effective and efficient Requisition to Pay processes with associated controls, KPI’s, system enablers (ERP & connected tools/applications) and process related documentation (i.e. Recommended Practices, Policies, Process Design, etc.) using ESSA (eliminate, simplify, standardise and automate) principles to drive operationally excellent supply chain operations. The supply chain process areas in scope for this job include:

  • Provide leadership, manage, coach & develop a team of CP RtP Process Design Specialists globally
  • Oversee development and maintenance of quality CP RtP standard designs and ensure integration across the overall Procure Goods Services and with all other relevant process streams (ie; maintenance, finance, projects etc.)
  • Steer designs that lead to best in class operationally excellent RtP activities with quantified and measurable business benefits
  • Represent and support the relevant process owners as CP RtP Process Design Specialist Manager in relevant Group business forums
  • Coordinate with IT on standards and technical developments and support the prioritisation of related IT developments and budget allocation
  • Lead learning sessions and drive continuous improvement for the applicable CP RtP design areas
  • Proactive reviews of external market for process/system best practice opportunities for the CP RtP design areas
  • Support project process design gap assessments for the applicable CP RtP design areas
  • Review needs for and agree any local design requirements (ie; L&F needs) for the applicable CP RtP design areas
  • Agree and track any local design Step-Outs/Work-Arounds (SOWA’s) and drive Step-ins for the applicable CP RtP design areas


  • Number of direct reports – 10 located across multiple time zones
  • Support all Classes of Business (CoBs) & Assets across the regions
  • Design authority for Multiple ERPs (e.g. S4 and ECC6) and multiple connected tools/applications
  • Process Design Specialist manager for the CP RtP process areas
  • Supports geographically diverse area of operations
  • Supports multiple Key Stakeholder in other process design streams

Special Challenges:

Business Backward thinking and curiosity are the key to success. The incumbent must have the desire to understand and resolve business pain points. The incumbent must have the ability to cultivate effective working relationships both with internal stakeholders and external supplier representatives across Group entities at a variety of various levels when designing and digitalizing processes. Strong collaborative mindset and willing to breakdown organizational, hierarchical, and siloed thinking. This position requires understanding integration requirements for business area use of SAP Finance, Project Systems (PS) and Plant Maintenance (PM) modules.
The incumbent needs to deal well with change, be comfortable with ambiguity and have the simultaneous ability to have a deep understanding of detail whilst having a concise ability to explain the bigger picture to various audiences. Must have the ability to balance multiple competing priorities.

Experience and Qualifications:

  • Proven experience working with multiple process areas such as Manage Purchasing (MP), Accounts Payable (AP), Master Data (MD) and knowledge of Category Management & Contracting Process (CMCP), Inventory Management (IM), Investment Recovery (IR), Manage MM Plan (MMMP) and Warehouse Operations (WO)
  • Understanding/knowledge of/experience in new S4 Hana SAP will be an advantage
  • Experience in design of complex SAP and connected tools/applications solutions
  • Experience in leading cross business teams, strong influencing, communication and networking skills, including the ability to tailor a complex message to different audiences
  • Knowledgeable in identifying and resolving RtP business process issues and developing/implementing RtP business process improvement plans.
  • Knowledge of SAP Materials Management (MM) module functionality and awareness of other modules (PS, PM, etc.)
  • Ability to operate effectively at both a strategic and tactical level
  • Ability to deal with multiple parallel activities and priorities and constant change
  • A high-energy team player that can effectively work virtually in diverse, cross-functional teams

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconFinance & Accounting, IT, Project Management, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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