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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
We are looking for:
Compliance Screening Team Lead

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Screening team provides a third party screening service to the Shell Group to assess counterparty risks related to money laundering, bribery corruption, tax evasion, trade controls including terrorist financing or other related financial crimes. The Team Lead is responsible for managing one of the small teams of Junior Analysts, Analysts and Senior Analysts, under direct supervision of the Service Manager.

The team leader will lead by example and be accountable for building and maintaining team performance and engagement and drive for continuous improvement of team and processes. The team leader is a natural hands-on leader that drives performance, planning, processes and develops people along the way.

No direct budget responsibility

The Team Lead covers the planning and organization of their team's work, to engage and enable team members to execute work efficiently and effectively, and to maintain interfaces with key stakeholders from onshore/offshore counterparts and others; provides first-line supervision and leadership for a team size of 8-12 staff.
Deliver screening assessments in a process compliant way and within agreed timescale and KPIs. Ensure screening reports are recorded accurately and communicated appropriately.
Act as the Subject Matter Expert for screening searches and undertake non-standard searches that are either; complex, commercially sensitive, strictly confidential or involve a new set of circumstances not previously encountered.
Communicate team performance status and needs to the Service Manager and provide monthly service level metrics details.
Will manage the team’s involvement in programmes of internal and external audit, information management and other Compliance reviews.
Lead, drive, input, schedule and dedicate resource to continious improvement activities in conjunction with the Operations Excellence team.
Identify process improvements or control gaps and resolutions. Participation in major change programs if required.
Team Lead will support the Service Manager to develop & enhance these services to build stakeholder value by centralising & standardising group-wide ethics & compliance support services.


Professional experience in a sanctions screening in a risk, fraud, compliance or team lead position working in a Medium to Large organization for a minimum of 2 years.
Third level qualification Legal, Finance or Business related would be beneficial

Job Competency Profile

  • Skill in motivating, coaching and developing the team
  • Delivery Results Through Others
  • Effective communication and persuasion
  • Process and Data Management
  • Business Performance Management
  • Risk Management
  • Governance and Assurance
  • Knowledge of Trade Controls requirements is a need.
  • Understand the legislation surrounding sanctions imposed on certain countries. Ability to interpret government regulations with a good understanding of technical requirements. Good understanding of the banks payment systems and knowledge of “Know Your Customer” requirements would be beneficial.
  • Business Partnering
  • Excellent written and verbal communication in English
  • Proficient PC skills. Computer literate (MSOffice suite Advanced Excel, Word and SharePoint).
  • Ability to work well under pressure & prioritize tasks
  • Ability to work in a global, matrix environment that spans multiple legal entities & teams
  • Ability to work simultaneously with multiple conflicting priorities, timelines & stakeholders
  • Excellent judgment & assessment skills; proactively employ personal curiosity to identify & research parties using a risk-based approach
  • Ability to liaise with senior stakeholders, both within legal & compliance and the business, succinctly and with confidence

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, Finance & Accounting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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