Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

support market, busines and function with the right analytics to manage and improve the service performance of the indirect channel

You are responsible for

• Using data and analytics to help Philips meeting the needs of our customers and partners or exceeding our business targets and performance.

• Providing the data and input to the services and solutions delivery performance cycle

• The quality and improvement of the indirect channel analytics in the Service Analytics environment

• Driving data checks and improving the TIBA dashboard to ensure proper report out to partner and market

• Positioning yourself as an SME, being the single point of contact to markets, busines and function stakeholders when it comes to indirect channel data and analytics.

• Defining new requirements in collaboration with key stakeholders to further improve the indirect channel analytics.

• Analyzing service performance and identifying / understanding performance trends / issues, actively using the Philips Excellence toolkits.

• Identifying and defining corrective and improvement actions to address performance and data-quality issues and working in cross functional teams across a matrix organization to fix the identified issues.

• Initiating and seeing through to execution the defined corrective actions / improvement initiatives according to the plan. Evaluation through to completion is essential to know that actions delivered as per plan.

To succeed in this role, you’ll need a customer-first attitude and the following

• Master Degree in business or data science

• 3-8 years’ experience in business analysis or performance management

• Proven SAP knowledge

• Expert PC skills (e.g. advanced experience with Microsoft Windows and Office software applications)

• Previous experience with Qlikview/Qliksense is prefered

• Experience with different go-to-market models and channels

• Experience with problem solving and project management

• Ability to manage multiple priorities and customer (internal and external) expectations effectively and work in a fast-paced, dynamic environment

• Affinity and experience with supply chain, operations, and customer service processes

• Strong sense of stakeholder management

• Fluent in English, verbal and written

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice/week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.