Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Cleaning of the order: accepting the documents from the customers and/or Region and assuring all configuration and contract details are available and correct.

• Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.

• Place PO’s to factories, communicate delivery dates and check if goods are shipped and delivered on time.

• Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.

• Archiving Sales Documents files related to customers and countries according to local legislation.

• Pro-active communication to (internal) customers in a clear and customer centric way.

• Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools.

• Supporting the return order process contact factory for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return (SWE/NWE teams only).

• Inform and follow-up with (SBS) Finance concerning credit holds that are blocking shipment and/or PO’s.

• Responsible for generating the final invoice for our end customer.

• Supporting Supply Chain processes from a logistic point of view (e.g. sales on shipment, direct deliveries).

• Escalating promptly to Team Lead when problems are not solved on time and could impact delivery.

• Together with team members continuously implementing improvements through Lean tooling and disciplines.

You are a part of our Global Competence Center in Łódź, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

You will be part of the Health Systems Supply Chain Team, which provides support to our clients from the EMEA region.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or vocational (MBO) degree with relevant work experience,

• Minimum 1-2 years experiences within Supply Chain (would be an advantage),

• Knowledge of Logistics / supply chain,

• Very Good level of Italian and English is a must

• Knowledge of LEAN methodology would be a strong advantage

• Knowledge of SAP and/or equivalent ERP systems (would be an advantage),

• Strong customer service orientation and problem solving skills,

• Good communication skills,

• Cultural awareness and pro-active behavior.

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice/week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.