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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Customer Success Specialist - GKA

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

The CRT & Fleet business has been an established player in the fuel card industry for many decades, and it is on a journey of accelerated growth. Customer needs are becoming more complex. New technology is disrupting business models, whilst new players are entering the mobility space. These trends will impact our current business model but also provide opportunities to provide new mobility services to our customers. It is an exciting opportunity to be an integral part of CRT & Fleet efforts to transform the business from a fuel centric business to a mobility services company.

Customer Operations is embarking on an exciting and transformational journey called Customer Operations 4.0 (CO4.0). A key element of the transformation is to establish ways of working that unleash our talent and ensure we continue to accelerate towards our Mission of being able to Deliver a market leading Customer Experience and business value, at an affordable cost.

Key to this is the creation of several agile teams, (T-CREWS) that will work using SCRUM methodology to deliver efficiency and value adding products using dedicated and focused resources.

Principal Accountabilities:

We are looking for individuals who would become our development team members. The team would work in an Agile mindset to tackle several challenges related to transformation of our Lubes business in Europe. The team would compose of approx. 10 members, with a Scrum Master leading and guiding the team, and would work in close collaboration with Product Owner 4.0.

Core responsibilities:

  • Embraces the (5) Scrum Values – Focus, Commitment, Openness, Respect and Courage​

  • Delivers working product on-time, on scope and on quality​

  • Shares development responsibilities, assists, trains and mentors Team members to meet “Sprint” challenges​

  • Strives to value the individual and increase team recognition over self-recognition​

  • Builds consensus and applies sound judgment in a Team centric environment​

  • Provides open and honest feedback within a “Scrum Team” environment​

  • Always is prepared to challenge self and the Scrum Team in (DoD) “Definition of Done.”​

Sprint creation and implementation:

  • Select the tasks of highest need and complete them as quickly as possible.​

  • Request clarification from the product owner when you are unclear about a user story.​

  • Collaborate with other development team members to design the approach to a specific user story, seek help when you need it, and provide help when another development team member needs it.​

  • Conduct peer reviews on one another’s work.​

  • Take on tasks beyond your normal role as the sprint demands.​

  • Fully develop functionality as agreed to in the definition of done.​

  • Report daily on your progress.​

  • Alert the scrum master to any roadblocks you can’t effectively remove on your own.​

  • Achieve the sprint goal you committed to during sprint planning

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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